Senior Programs Operations Lead – Growth & Retention

USI Insurance Services; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401(k) retirement plan

Paid time off

Paid family leave

Job summary

USI Insurance Services is seeking a Division Operations Leader to oversee all operational functions and teams supporting revenue retention and growth within the Programs Division. You will align departments, drive operational excellence, and partner with senior leadership to meet financial targets.

Responsibilities include managing underwriting, retention, account management, and systems support, while developing retention strategies and managing the department budget.

Qualifications

• 10+ years of experience in a commercial property & casualty insurance agency.
• Prior managerial experience with strong team leadership capabilities.
• Licensed Property & Casualty insurance professional.
• Industry designation such as ARM, CIC or CPCU preferred.

Responsibilities

• Oversee operations across underwriting, retention, account management, systems support, training, and customer service teams.
• Develop and execute retention strategies to support growth objectives.
• Manage annual department budget in alignment with new business, retention, and staffing goals.
• Improve submit/quote/bind metrics and staff productivity across the division.
• Drive internal audit improvements in collaboration with Internal Audit and the Chief Underwriting Officer.
• Stay current on industry trends, technologies, and best practices to inform strategic decisions.

Skills

Leadership

Communication

Problem-solving

Strategic thinking

Team development

Education

Property & Casualty license

ARM/CIC/CPCU designation

Tools

Sagitta

ImageRight

Microsoft Office

Job description

USI Insurance Services is seeking a Division Operations Leader to oversee all operational functions and teams supporting revenue retention and growth within the Programs Division. You will align departments, drive operational excellence, and partner with senior leadership to meet financial targets.

Responsibilities include managing underwriting, retention, account management, and systems support, while developing retention strategies and managing the department budget.