Senior Programs Director - Data-Driven & Hybrid

Eviction Defense Collaborative, Inc.; San Francisco (CA); Hybrid; USD 165,000 - 180,000; Full time

Job summary

Eviction Defense Collaborative (EDC) in San Francisco seeks a Senior Director of Programs to lead program performance, organizational learning, and staff development. You will oversee RADCo, SCA, and the Data Division, aligning operations with funder requirements and strategy.

This senior role collaborates across departments to drive measurable impact and continuous improvement. The role emphasizes data-informed decision-making, organizational learning, and robust staff training, with a hybrid

Qualifications

• Minimum of 7 years of progressively responsible experience in nonprofit program leadership, social services, legal services, housing stability, homelessness prevention, or a related field.
• At least 3 years of significant management and supervisory experience, including supervision of managers or directors.
• Experience using data and performance measures to evaluate programs and improve service delivery.
• Demonstrated experience developing or overseeing staff training, professional development, or organizational learning initiatives.
• Strong analytical, organizational, project-management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work collaboratively across departments and disciplines.

Responsibilities

• Provide strategic and operational oversight of RADCo, SCA and the Data Division.
• Directly supervise and support the Director of RADCo, Director of SCA and Data Program Manager, establishing clear goals, performance expectations, and accountability.
• Ensure programs operate effectively, efficiently, and consistently with EDC’s mission, contracts, policies, and organizational priorities.
• Partner with program leadership to monitor service delivery, caseloads, staffing, workflows, and program outcomes.
• Identify operational challenges and work with leadership to implement sustainable solutions and process improvements.
• Support annual program planning, budgeting, goal setting, and performance management.
• Work closely with the Executive Director and senior leadership to translate organizational strategy into measurable program goals.
• Provide executive oversight of EDC’s Data Division and organizational data strategy.
• Ensure the integrity, consistency, and accessibility of data used for program management, funder reporting, evaluation, and organizational decision-making.
• Establish organization-wide performance measures and dashboards that allow leadership to assess service delivery, client demographics, outcomes, trends, and organizational impact.
• Develop and oversee an organizational learning and evaluation framework that uses quantitative and qualitative information to assess program effectiveness.
• Lead regular program performance reviews and create structured opportunities for staff and leadership to learn from data and client experience.
• Translate data and evaluation findings into actionable recommendations for program improvement, resource allocation, and organizational strategy.
• Partner with program, finance, grants, and leadership teams to ensure consistent and accurate reporting to government and philanthropic funders.
• Lead the development of an organization-wide staff training and professional development strategy.
• Assess training and professional development needs across programs and departments.
• Develop an annual training calendar addressing organizational priorities, management and supervisory skills, compliance requirements, client service, systems, and professional development.
• Partner with directors and supervisors to strengthen onboarding and role‑specific training.
• Develop internal learning opportunities that allow staff to share expertise, promising practices, and lessons across departments.
• Identify external training and professional development resources that strengthen staff capacity and support career development.
• Evaluate the effectiveness of training and professional development investments and adjust programming based on organizational needs.
• Establish and maintain a continuous quality improvement framework across EDC programs.
• Use program data, client feedback, staff experience, and evaluation findings to identify opportunities to improve service delivery.
• Develop clear performance indicators and processes for tracking progress toward organizational and program goals.
• Facilitate cross-functional problem‑solving when operational or systemic issues affect multiple departments.
• Document and standardize effective practices to improve consistency and organizational sustainability.
• Support the development and implementation of new programs, initiatives, and service‑delivery models.
• Serve as an active member of EDC’s senior leadership team and contribute to organization‑wide strategy, planning, budgeting, and decision‑making.
• Partner closely with Finance, Public Grants, Legal Programs, Operations, and other departments to ensure strong coordination across the organization.
• Support preparation for funder monitoring, audits, evaluations, and other organizational reviews.
• Represent EDC with funders, community partners, government agencies, and other stakeholders as appropriate.
• Promote a culture of accountability, learning, collaboration, equity, and continuous improvement.
• Perform other senior leadership responsibilities as assigned by the Executive Director.

Skills

Strategic Leadership

People Leadership

Data-Driven Decisions

Systems Thinking

Learning Orientation

Collaboration

Equity & Client Focus

Communication Skills

Tools

Salesforce

Job description

Eviction Defense Collaborative (EDC) in San Francisco seeks a Senior Director of Programs to lead program performance, organizational learning, and staff development. You will oversee RADCo, SCA, and the Data Division, aligning operations with funder requirements and strategy.

This senior role collaborates across departments to drive measurable impact and continuous improvement. The role emphasizes data-informed decision-making, organizational learning, and robust staff training, with a hybrid