Senior Programmer Analyst

EXL Service; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

EXL Service in the United States seeks a seasoned Full Stack Technologist with deep knowledge of web-based architectures and microservices. You will support .NET and SQL applications in production, troubleshoot issues, and collaborate with onshore teams to deploy patches and new releases.

The role emphasizes performance optimization, thorough documentation, and cross-functional collaboration to ensure reliable business operations in the US healthcare insurance domain.

Qualifications

• Master’s or bachelor’s degree in computer science or a related field.
• Strong knowledge of .NET Framework and .NET Core 6.0+.
• Experience with SQL Server and ORM frameworks (EF/NHibernate).
• Proficiency with React, ASP.NET Web API, MVC, and C#.
• Experience with microservices and distributed architectures.
• Knowledge of Azure and data engineering tools is a plus.

Responsibilities

• Provide production support for .NET/SQL applications and troubleshoot issues.
• Collaborate with development teams to deploy patches and releases.
• Monitor performance, perform root-cause analysis, and implement improvements.
• Document configurations, runbooks, and troubleshooting guides.
• Assist with end-user training and knowledge sharing.

Skills

NET Framework

C# / .NET

MVC

ASP.NET

Web API

React

Redux

JSON

jQuery

Entity Framework

NHibernate

SQL Server

SQL

Data Bricks

Azure

Microservices

Messaging Broker

Education

Master’s or Bachelor’s in Computer Science

Tools

SQL Server 2016+

Azure

Job description

Job Description: Basic Functions

• Skilled and motivated .NET and SQL Application Support professional to join our Production Support team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintaining .NET-based applications and SQL databases in a production environment. You will work closely with development teams, end-users to ensure the smooth operation and availability of business-critical applications

• Application Support

  Monitor, maintain, and support .NET applications in a production environment.

  Troubleshoot and resolve application issues reported by users or identified through monitoring tools.

  Collaborate with development teams to deploy patches, updates, and new releases.

• SQL Database Management:

Troubleshoot and resolve database-related issues, ensuring data integrity and availability.

Write and optimize SQL queries, stored procedures, and functions as needed.

• Incident Management:
• Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
• Provide support to end-users by addressing application-related queries and issues
• Conduct user training sessions as needed to improve user proficiency with the applications.
• Identify and address performance bottlenecks to improve application efficiency.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
• Identify opportunities for process improvements and contribute to the development and implementation of best practices.
• Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.

Respond to and manage production incidents in a timely manner, ensuring minimal impact on business operations.

Document and track incidents, resolutions, and root cause analysis.

Work with cross-functional teams to implement preventive measures and reduce future incidents.

Essential Functions

• Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
• Provide support to end-users by addressing application-related queries and issues
• Conduct user training sessions as needed to improve user proficiency with the applications.
• Identify and address performance bottlenecks to improve application efficiency.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
• Identify opportunities for process improvements and contribute to the development and implementation of best practices.

Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.

Primary Internal Interactions

• Share / spread knowledge with team members as well as internal.
• Pro-active in maintaining and increasing the teams and your own technical knowledge.

Primary External Interactions

• Communicate with onshore stakeholders & Executive Team Members.
• Client and stake holder Interactions to better understand expectations & streamline solutions. If required should be a bridge between the stake holder and the development team.

Responsibilities: Required Skills – Full Stack Technologist with extensive knowledge on web-based architecture, Microservice & distributed solution

NET Framework, .Net Core 6.0+,MVC 5, C#, ASP.NET, WEB API, React, Redux, JSON, jQuery, ORMs(Entity Framework/ NHibernate), Messaging & Streaming Broker, Microsoft SQL Server 2016+.
.

Skills Nice to Have

Experience in Azure Env, Data Bricks, Support Services.

Expertise in US Healthcare Insurance.

Delivery Domain

Business Domain - US Healthcare Insurance & Payer Analytics

• Demonstrated experience in supporting and maintaining high-volume transactional systems

General Shift - 12 AM to 9 PM

Will be required to extend as per project release needs

Qualifications: Master’s or bachelor’s degree in computer or related field.