Account Manager - Project Coordinator

iSoftStone, Inc.; Plano (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

401k

PTO & holidays

Floating holidays

Job summary

iSoftStone, Inc. in Dallas, TX is seeking an experienced Account Manager to oversee project operations, drive business growth, and build long-term client relationships.

This hybrid role requires coordinating with cross-functional teams and managing client expectations to deliver quality IT services. The ideal candidate has 3+ years in account or project management, excellent communication and presentation skills, and fluency in Chinese.

Qualifications

• Bachelor’s degree in business, marketing, information technology, computer science, human resources, or a related field.
• 3+ years of relevant experience; experience in account management, project management, staffing, or the IT services industry is preferred.
• Candidates must be able to read and write fluently in Chinese to effectively support these clients and business needs.
• Candidates must be able to travel on a quarterly basis. There may be additional travel dependent on business needs.
• Must be able to oversee and manage team members supporting our clients, and potentially other new business opportunities.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Strong PowerPoint preparation and presentation skills, with the ability to communicate ideas clearly to both internal and external stakeholders.
• Able to manage multiple fragmented, fast-moving tasks and priorities effectively, with strong follow-through and attention to detail.
• Professional, responsible, adaptable, and able to work effectively in a fast-paced environment.
• Strong team player with solid cross-functional collaboration skills and the ability to travel as needed.
• Highly responsive and proactive, with the flexibility to support time-sensitive client needs when necessary

Responsibilities

• Oversee ongoing projects and ensure high-quality service delivery.
• Identify new business opportunities and support sales growth and contract closure.
• Build and maintain strong client relationships, gather feedback, and address issues in a timely manner.
• Develop customized solutions based on client needs and business requirements.
• Proactively manage client-related activities and ensure timely follow-through, including candidate submissions, interview coordination, client follow-ups, and other time-sensitive requests.
• Prepare monthly project resource timesheets and manage accounts receivable and payment follow-ups.
• Support negotiations related to MSAs, annual pricing adjustments, and other commercial agreements.
• Manage sales opportunities and support invoice processes in Salesforce.
• Coordinate internal and external resources to support project execution, service quality, and profitability.
• Manage the team members supporting our clients and potentially other new business.
• Travel would be on a quarterly basis, but there may be additional travel depending on business needs.

Skills

Account management

Project management

Staffing

Chinese language

Travel readiness

Communication

Presentation skills

Team leadership

Education

Bachelor's degree

Tools

Salesforce

PowerPoint

Job description

iSoftStone, Inc. is seeking an Account Manager to join our Team in Dallas Texas!

This is a Hybrid Opportunity

3 days onsite /2 days remote

**Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role. * *

About the Role

We are looking for an experienced Account Manager to oversee project operations, drive business growth, and build long-term client relationships. This role requires strong communication and cross-functional collaboration skills, a proactive and responsive mindset, and a solid understanding of the IT services industry.

Key Responsibilities

• Manage ongoing projects and ensure high-quality service delivery.
• Identify new business opportunities and support sales growth and contract closure.
• Build and maintain strong client relationships, gather feedback, and address issues in a timely manner.
• Develop customized solutions based on client needs and business requirements.
• Proactively manage client-related activities and ensure timely follow-through, including candidate submissions, interview coordination, client follow-ups, and other time-sensitive requests.
• Prepare monthly project resource timesheets and manage accounts receivable and payment follow-ups.
• Support negotiations related to MSAs, annual pricing adjustments, and other commercial agreements.
• Manage sales opportunities and support invoice processes in Salesforce.
• Coordinate internal and external resources to support project execution, service quality, and profitability.
• Manage the team members supporting our clients and potentially other new business.
• Travel would be on a quarterly basis, but there may be additional travel depending on business needs.

Qualifications

• Bachelor’s degree in business, marketing, information technology, computer science, human resources, or a related field.
• 3+ years of relevant experience; experience in account management, project management, staffing, or the IT services industry is preferred.
• Candidates must be able to read and write fluently in Chinese to effectively support these clients and business needs.
• Candidates must be able to travel on a quarterly basis. There may be additional travel dependent on business needs.
• Must be able to oversee and manage team members supporting our clients, and potentially other new business opportunities.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Strong PowerPoint preparation and presentation skills, with the ability to communicate ideas clearly to both internal and external stakeholders.
• Able to manage multiple fragmented, fast-moving tasks and priorities effectively, with strong follow-through and attention to detail.
• Professional, responsible, adaptable, and able to work effectively in a fast-paced environment.
• Strong team player with solid cross-functional collaboration skills and the ability to travel as needed.
• Highly responsive and proactive, with the flexibility to support time-sensitive client needs when necessary

Primary Location Pay Range: $50,000 - $70,000 per year

Benefits

• Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating holidays.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.