Senior Program Operations Leader

Cencora; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Parental leave

Mentorship programs

Employee resource groups

Training and development

Job summary

Cencora is seeking a Program Director to lead centralized programs and support operations across patient services. You will oversee copay processes, quality control, and staffing, driving standards and improvements to deliver high-quality patient support.

The role requires a seven-year track record with five years in management, plus strong project management, strategic thinking, and bilingual communication (French/English).

Qualifications

• Minimum seven years of experience with at least 5 years in progressive management.
• Knowledge of reimbursement, patient assistance programs and call center operations.
• Lean-Sigma or continuous improvement experience is a plus.

Responsibilities

• Lead centralized resources and support programs to perform operational activities.
• Manage copay processing, improvements and KPI delivery.
• Oversee quality control across programs and recommend enhancements.
• Provide oversight for planning and implementing program changes.
• Promote standardization for high-quality services within Programs.
• Mentor and manage program team members and assign work.

Skills

Operational leadership

Project management

Analytical thinking

Strategic planning

Change management

Bilingual FR/EN

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Cencora is seeking a Program Director to lead centralized programs and support operations across patient services. You will oversee copay processes, quality control, and staffing, driving standards and improvements to deliver high-quality patient support.

The role requires a seven-year track record with five years in management, plus strong project management, strategic thinking, and bilingual communication (French/English).