Senior Program Manager, Site Technology

Uber; San Francisco (CA); On-site; USD 167,000 - 185,000; Full time

Job summary

United States Digital Space LLC is seeking a Lead Event Operations Manager to drive strategy, planning, and flawless execution of enterprise live events across our global offices. You will oversee the full lifecycle from pre-production to onsite and post-event evaluation, partnering with executive stakeholders and vendors.

The role requires 10+ years in event operations and a track record with hybrid and multi-camera productions, plus strong leadership and SOP development skills.

Qualifications

• 10+ years in live event operations or corporate event management.
• 5+ years in senior or managerial roles supporting executive-level events.
• Proven track record with hybrid events and multi-camera productions.
• Experience leading onsite operations and coordinating cross-functional teams.
• Strong run-of-show planning and technical readiness workflows.
• Ability to communicate with senior executives and provide operational recommendations.
• Excellent organizational, project management, and crisis-management skills.
• Experience developing event processes, SOPs, and standards.

Responsibilities

• Lead end-to-end operations for enterprise live events.
• Own event readiness workflows, pre-production meetings, and run-of-show scripts.
• Serve as primary ops contact for executive stakeholders during high-profile events.
• Partner with AV, Workplace, Production, Communications, and vendors.
• Oversee onsite event operations, crew, logistics, timing, cues, and risk mitigation.
• Identify operational risks and develop contingency and recovery plans for hybrid and in-person events.
• Develop, document, and refine event operations standards, SOPs, and best practices.
• Mentor and guide Event Operations Managers, Specialists, and Coordinators.
• Drive continuous improvement by analyzing event performance and leadership feedback.
• Support long-range planning for event spaces, technology upgrades, staffing models.
• Maintain relationships with external production vendors and service providers.

Skills

Live event operations

Executive stakeholder management

Vendor management

Hybrid/virtual event production

Cross-functional collaboration

Crisis management

Budget oversight

Job description

About the Role

The Lead Event Operations Manager is responsible for driving the strategy, planning, and flawless execution of enterprise-level live events across our global offices. This role oversees the full event operations lifecycle-from pre-production planning and stakeholder alignment to onsite execution and post-event evaluation. The ideal candidate brings deep expertise in enterprise live event operations & production management, excels at collaborating with executive stakeholders, and can lead complex, high-visibility events such as ELT sessions, Board of Directors meetings, earnings calls, and large internal or external productions.

This individual will serve as the operational leader for our Live Events function, shaping best practices, improving workflows, mentoring the team, and ensuring a consistently exceptional experience for event participants and audiences.

What the Candidate Will Do (Responsibilities)

• Lead the end-to-end operations for enterprise-level live events, including planning, scheduling, stakeholder alignment, and onsite execution.
• Own and manage event readiness workflows, pre-production meetings, technical walkthroughs, and run-of-show scripts.
• Serve as the primary operational point of contact for executive stakeholders during high-profile events.
• Partner with AV Engineering, Workplace, Production, Communications, and external vendors to ensure seamless execution.
• Oversee onsite event operations-managing crew, backstage logistics, timing, cues, transitions, and risk mitigation.
• Identify operational risks and develop contingency and recovery plans for hybrid and in-person events.
• Develop, document, and refine event operations standards, SOPs, and best practices.
• Mentor and guide Event Operations Managers, Specialists, and Coordinators (levels 4 and 3), providing leadership and strategic direction.
• Drive continuous improvement by analyzing event performance, incorporating leadership feedback, and implementing scalable enhancements.
• Support long-range planning for event spaces, technology upgrades, equipment needs, and operational staffing models.
• Maintain positive relationships with external production vendors, rental houses, and event service providers.

Basic Qualifications (Minimum Requirements)

• 10+ years of professional experience in live event operations, event production, or corporate event management.
• 5+ years in a senior, lead, or managerial role supporting executive-level or large-scale events.
• Proven track record managing hybrid events, executive meetings, and multi-camera or AV-integrated productions.
• Demonstrated experience leading onsite event operations, coordinating cross-functional teams, and managing vendors or production crews.
• Strong understanding of event logistics, run-of-show planning, backstage operations, and technical readiness workflows.
• Ability to communicate effectively with senior executives and provide clear operational recommendations.
• Strong organizational, project management, and crisis-management skills.
• Experience developing and maintaining event processes, SOPs, and operational standards.

Preferred Qualifications

• Experience supporting ELT, BOD, CEO-level events, or other high-stakes executive productions.
• Background working with hybrid meeting platforms (Zoom, broadcast/streaming workflows).
• Experience collaborating with AV teams, creative teams, workplace teams, or external production agencies.
• Familiarity with technical production elements such as staging, lighting, audio, camera placement, event cues, and content playback systems (without requiring engineering depth).
• Prior experience leading or mentoring event operations teams or managing multiple event tracks simultaneously.
• Strong ability to improve processes, create scalable workflows, and drive operational excellence across a global environment.
• Budget oversight experience for event operations, equipment, or vendor services.

Salary and Benefits

For San Francisco, CA-based roles: The base salary range for this role is USD $167,000 per year - USD $185,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD $167,000 per year - USD $185,000 per year.

For all US locations, you will be eligible to participate in the company's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

the company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.