Senior Program Manager, Regional Fleet Operations, Global Fleet & Products

Amazon; Fort Wayne (IN); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager to transform Last Mile Fleet Operations with strategic leadership and innovative solutions. You will drive cross-functional initiatives, oversee safety and efficiency improvements, and partner with Operations leaders, DSPs, and engineering to optimize regional delivery networks.

The role requires 5+ years in program management, data-driven decision making, and strong communication with senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Bachelor's degree (required).
• Master's degree or MBA in related fields (preferred).

Responsibilities

• Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations.
• Understand business problems, automation limitations, scaling factors, and leadership decisions behind priorities.
• Partner with customers, internal/external teams, and engineering to set project priorities.
• Identify and close gaps between teams, processes, and systems to reduce exposure to failure modes.
• Develop, implement, and govern KPI reporting for a portfolio of programs.
• Measure and manage performance to daily metrics as SME for multiple Delivery Station Fleets.
• Collaborate with Amazon Operations leaders, DSPs, and program teams to allocate resources.
• Coordinate with third-party companies to ensure best-in-class service.

Skills

Program management

Data-driven decision making

Executive communication

Education

Bachelor's degree

Master's degree or MBA (preferred)

Job description

Description Revolutionize Amazon's Last Mile Fleet Operations with Strategic Leadership and Innovation

We're seeking a dynamic Senior Program Manager to drive transformative improvements in vehicle safety and operational excellence across our regional delivery network. In this pivotal role, you'll collaborate with cross‑functional teams to optimize fleet performance, implement solutions, and ensure our delivery stations operate at the highest standards of efficiency and safety.

• [B]Travel for this role will be approximately 40-70%
• [B]This person will support the Lakes/Midwest regions in the United States and permanent work site will be required to be in that region.[B]

Key job responsibilities

• Lead full life-cycle of complex cross‑functional projects and programs with considerable impact across multiple organizations
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes from third‑party solutions, security not considered, insufficient stakeholder review, etc.
• Develop, implement, and govern KPI reporting for a portfolio of programs.
• Measure and manage performance to daily metrics as a Subject Matter Expert (SME) responsible for multiple Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to source, allocate, and coordinate resources to achieve business goals
• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet

A day in the life

Your day will be a dynamic blend of strategic planning, collaborative problem‑solving, and hands‑on operational management. You'll navigate complex projects, engage with diverse teams, and develop innovative approaches to fleet management challenges. Expect to move between strategic meetings, on‑site assessments, and data‑driven analysis that directly impacts our delivery capabilities.

About The Team

Our Global Fleet and Products team is at the forefront of revolutionizing last‑mile delivery. We're passionate about creating seamless, safe, and efficient transportation solutions that set new industry standards. By joining us, you'll be part of a collaborative environment that values innovation, continuous improvement, and making a tangible impact on Amazon's delivery ecosystem.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IN, Fort Wayne - 115,600.00 - 160,000.00 USD annually

USA, OH, West Chester - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC