Sr. Program Manager

Clearwater Analytics, LLC; New York (NY); Presencial; USD 120.000 - 168.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Parental leave

Medical leave

STD/LTD

Descripción de la vacante

Clearwater Analytics is seeking a Program Manager within its Professional Services division to own the full project lifecycle from scoping to delivery for client implementations. The role focuses on tailoring services to improve operational efficiency and drive business growth.

You will lead internal and client reporting, coordinate with Sales, Development, and Servicing teams, and ensure timely, high-quality execution across multiple engagements in a fast-paced environment.

Formación

• Excellent communication skills, written and verbal.
• Strong organizational and documentation abilities.
• Ability to manage multiple stakeholders and projects in a matrix environment.

Responsabilidades

• Identify and finalize project/implementation scope.
• Develop detailed implementation plans with internal, client, and third-party resources.
• Coordinate with all parties to ensure on-time, quality implementations.
• Generate weekly status reports and hold status meetings with client teams.
• Lead steering committee meetings with C-level clients and Clearwater leadership.
• Manage and report on the implementation budget.
• Identify opportunities for continuous service improvements.
• Serve as relationship manager ensuring timely responses to client inquiries and a smooth transition to steady-state servicing.
• Bridge between Client Servicing, Sales, and Development teams.
• Handle multiple concurrent implementations with minimal supervision.

Conocimientos

Verbal and written communication

Organizational skills

Problem-solving abilities

Client relationship management

Herramientas

JIRA

Excel

Clarizen

Salesforce

Microsoft Office

Descripción del empleo

As Program Manager within the Professional Services division at CWAN, you will be responsible for the full project lifecycle from project scoping, developing implementation plans, managing resource, leading internal/external reporting to ensure a successful, on-time project delivery. The Professional Services department in Clearwater specializes in providing expert consulting to clients across various industries. This team focuses on delivering tailored solutions that enhance operational efficiency, improve project outcomes, and drive business growth. Leveraging a wealth of industry knowledge and technical expertise, the department offers services such as project management, strategic planning, and system integration. By collaborating closely with clients, the Professional Services team ensures that their unique needs are addressed, empowering them to achieve their objectives effectively and sustainably.

Responsibilities

• Identifies and finalizes project/implementation scope.
• Develops detailed implementation plans including internal, client and third-party resourcing.
• Manages and coordinates with internal, client and third-party resources to ensure a successful, on time and with quality implementation per plan.
• Generates weekly status reports, holds weekly status meetings with client and project team.
• Schedules and leads steering committee meetings with C-level client decision makers and Clearwater senior management.
• Manage and report on budget for implementation.
• Seek out, recommend, and implement continuous service improvements.
• Serves as a trusted relationship manager responsible for ensuring timely, accurate, and thorough responses to all client inquiries and a successful transition to the steady-state servicing team.
• Be the bridge between various business stakeholders including Client Servicing team, Sales team, and Development team.
• Ability to run multiple simultaneous implementations with minimal oversight.

Required Skills

• Expert Technical skills in JIRA, Excel, Clarizen and Salesforce.
• Explores, trials, and provides trusted recommendations for the use of other tools and technologies as use cases arise.
• Financial Services Experience (Investment, Banking, Insurance, FinTech, etc).
• Working knowledge of market data systems or experience on data transformation projects in the asset management industry would be advantageous.
• Project management in a matrix reporting environment.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Salary Range $120,000.00 - $168,000.00 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time.

Benefits

• health/vision/dental insurance
• 401(k)
• PTO
• parental leave
• medical leave
• STD/LTD insurance benefits

Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Thank you for your interest in a career with Clearwater!

Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry's most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater's single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.