Senior Program Manager, Prime Video Beta & AI Automation

Amazon Inc.; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC''s Prime Video Global Beta team is seeking a Senior Program Manager to own betas end-to-end, from intake to final report-out, collaborating with product, engineering, UX, QA, and launch teams.

You will design beta objectives, entry/exit criteria, analyze participant feedback and program data, and present launch-readiness recommendations to senior leaders, while exploring automation and AI to speed processes.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy end to end and communicating results to senior leadership.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Own each beta from start to finish: set objectives, define entry and exit criteria, run the beta, and deliver measurable results back to the product team.
• Run the intake and prioritization process, working with stakeholders across product, engineering, UX and QA to sort competing requests and make clear go/no-go calls.
• Dig into participant feedback and program data, spot trends and risks early, and present launch-readiness recommendations to product owners and senior leaders.
• Design the participant experience, covering sample size, surveys, communications, device setup and support, while keeping the participant pool healthy for future betas.
• Improve the program's day-to-day operations, from intake workflows and survey templates to dashboards and reporting, and explore where generative AI tools can save time without sacrificing quality.

Skills

Program management

Data-driven decision making

Leadership & cross-functional

Education

Master's or MBA in relevant field

Tools

AI tools knowledge

Job description

Amazon.com Services LLC''s Prime Video Global Beta team is seeking a Senior Program Manager to own betas end-to-end, from intake to final report-out, collaborating with product, engineering, UX, QA, and launch teams.

You will design beta objectives, entry/exit criteria, analyze participant feedback and program data, and present launch-readiness recommendations to senior leaders, while exploring automation and AI to speed processes.