Senior Program Manager - Physical Access

Pacific Gas and Electric Company; San Ramon (CA); Hybrid; USD 105,000 - 169,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

Pacific Gas and Electric Company is seeking a Senior Program Manager to lead the Badge and Physical Access ID Program, driving performance and continuous improvement. You will translate operational needs into clear program plans, ensure reliable service delivery, and measure outcomes across initiatives that touch New Employee Orientation, visitor management, and coworker education.

The role requires an organized, strategic thinker who communicates findings to management levels and aligns with

Qualifications

• Bachelor degree or equivalent experience.
• 6 years of related experience or equivalent.
• Undergraduate degree in business administration, security management, criminal justice, or a related field.
• Experience managing or supporting an enterprise badging, identity credentialing, or physical access program.
• Experience in corporate security, physical security, access control, or a related security discipline.
• Advanced knowledge of program management and demonstrated ability to manage multiple projects with demanding time constraints.
• Experience developing performance metrics, operational reports, dashboards, service-level measures, and recommendations for management.
• Experience providing direction to contractors or vendors and monitoring performance against defined standards and deliverables.
• Strong customer focus, organizational skills, strategic problem-solving ability, and written and verbal communication skills.
• Ability to work effectively in a regulated environment and assess and recommend practical solutions based on business drivers and customer needs.

Responsibilities

• Provide direction for the overall Badge and Physical Access ID Program plan, goals, implementation activities, and performance expectations.
• Own most or all program deliverables and oversee day-to-day performance of badge and identification services, including ordering, inventory coordination, fulfillment, issue resolution, service quality, and continuous improvement.
• Serve as the primary subject matter expert for badge and identification processes, requirements, and customer guidance, maintaining strong working relationships with Corporate Security partners, business stakeholders, vendors, and customers.
• Develop, measure, and report program metrics, service levels, trends, risks, and business insights; prepare recurring and ad hoc reports and communicate findings and recommendations to various levels of management.
• Manage relationships with contracted specialists and vendors, provide direction on work and deliverables, monitor performance and compliance, and address service gaps through documented corrective actions and process improvements.
• Identify and maintain oversight of physical access process intersections, including New Employee Orientation, Safety Summits, visitor management, coworker education, training, communications, and culture practices.
• Partners across the organization to develop and implement policies, procedures, controls, communications, and engagement strategies that improve awareness, adoption, and the customer experience for badge and physical access services.
• Monitor program spending, analyze actual and projected costs, identify variances and waste, escal…
• Lead the marketing and communication of the Badge and Physical Access ID Program, producing clear customer-facing materials, training resources, and targeted outreach for appropriate audiences.
• Assess program needs and recommend new partners, technologies, tools, or delivery channels that strengthen service performance, compliance, resilience, and operational efficiency.

Skills

Customer focus

Organizational skills

Strategic problem-solving

Communication skills

Regulated environment

Program management

Multi-project management

Education

Bachelor degree or equivalent experience

Undergraduate degree in business administration/security management/criminal justice

Job description

Requisition ID# 175785

Job Category: Project / Program Management

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland; San Ramon; Vacaville

Department Overview

Corporate Security leads the effort to deliver secure and reliable technology and operational outcomes across the organization. Collaborating closely with Cyber Security, Corporate Security is dedicated to protecting California’s critical infrastructure by connecting physical, operational, and cyber defense to reduce risk and enhance resilience. The department consists of forward-thinking security operators, builders, and creators who design and manage protective operations that keep the organization at the forefront of modern security, combining disciplined execution with continuous improvement, innovation, and strong partnerships throughout the business.

Position Summary

Corporate Security is seeking a self-starting, customer-focused Senior Program Manager to lead the performance and continuous improvement of PG&E’s Badge and Physical Access ID Program. This role is ideal for a highly organized strategic problem solver who can translate operational needs into clear program plans, reliable service delivery, measurable outcomes, and consistent coworker experience.

The successful candidate will serve as the primary subject matter expert for badge and identification services; oversee daily operations, ordering, and contracted specialist performance; and connect badge and physical access processes across New Employee Orientation, Safety Summits, visitor management, coworker education, training, communications, and culture practices. The role works independently on most issues, directs the overall program plan and goals, owns program deliverables, and communicates findings and recommendations to multiple levels of management.

The role is hybrid working from your remote office and in-person at various PG&E locations throughout the service territory, based on business needs.

Job Responsibilities

• Provide direction for the overall Badge and Physical Access ID Program plan, goals, implementation activities, and performance expectations, taking a fresh perspective on moderate to complex operational problems and existing solutions.
• Own most or all program deliverables and oversee day-to-day performance of badge and identification services, including ordering, inventory coordination, fulfillment, issue resolution, service quality, and continuous improvement.
• Serve as the primary subject matter expert for badge and identification processes, requirements, and customer guidance, maintaining strong working relationships with Corporate Security partners, business stakeholders, vendors, and customers.
• Develop, measure, and report program metrics, service levels, trends, risks, and business insights; prepare recurring and ad hoc reports and communicate findings and recommendations to various levels of management.
• Manage relationships with contracted specialists and vendors, provide direction on work and deliverables, monitor performance and compliance, and address service gaps through documented corrective actions and process improvements.
• Identify and maintain oversight of physical access process intersections, including New Employee Orientation, Safety Summits, visitor management, coworker education, training, communications, and culture practices.
• Partners across the organization to develop and implement policies, procedures, controls, communications, and engagement strategies that improve awareness, adoption, and the customer experience for badge and physical access services.
• Monitor program spending, analyze actual and projected costs, identify variances and waste, escal…
• Lead the marketing and communication of the Badge and Physical Access ID Program, producing clear customer-facing materials, training resources, and targeted outreach for appropriate audiences.
• Assess program needs and recommend new partners, technologies, tools, or delivery channels that strengthen service performance, compliance, resilience, and operational efficiency.

Qualifications

Minimum

• Bachelor degree or equivalent experience.
• 6 years of related experience or equivalent.

Desired:

• Undergraduate degree in business administration, security management, criminal justice, or a related field.
• Experience managing or supporting an enterprise badging, identity credentialing, or physical access program.
• Experience in corporate security, physical security, access control, or a related security discipline.
• Advanced knowledge of program management and demonstrated ability to manage multiple projects with demanding time constraints.
• Experience developing performance metrics, operational reports, dashboards, service-level measures, and recommendations for management.
• Experience providing direction to contractors or vendors and monitoring performance against defined standards and deliverables.
• Strong customer focus, organizational skills, strategic problem-solving ability, and written and verbal communication skills.
• Ability to work effectively in a regulated environment and assess and recommend practical solutions based on business drivers and customer needs.

Compensation

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint of the range. The final decision will be made on a case-by-case basis related to the factors above.This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

• Bay Area Min: $105,000
• Bay Area Mid: $137,000
• Bay Area Max: $169,000