Principal Program Manager, Corporate Security Service Delivery Performance

Pacific Gas and Electric Company; Oakland (CA); Hybrid; USD 144,000 - 244,000; Full time

Job summary

Pacific Gas and Electric Company is seeking a Principal Program Manager to build governance and service-management foundations for a modern security organization. This role requires connecting strategy to execution, turning complex ideas into practical programs, and delivering measurable roadmaps with disciplined operating sequences.

The successful candidate will design governance for policies, standards, and procedures; advance the shared-service catalog and maturity roadmaps; and lead Business

Qualifications

• Bachelor’s degree or equivalent work experience.
• 10 years of related experience or equivalent.

Responsibilities

• Design, launch, and own a department-wide governance program for policies, standards, and procedures.
• Lead cross-functional projects with defined deliverables, milestones, and governance routines.
• Develop and maintain the shared-service catalog, service definitions, and KPIs.

Skills

Leadership

Stakeholder management

Executive communication

Strategic planning

Problem solving

Project governance

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

MBA or similar master’s degree

PMP certification

Job description

Department Overview

Corporate Security leads the effort to deliver secure and reliable technology and operational outcomes across the organization. Collaborating closely with Cyber Security, Corporate Security is dedicated to protecting California’s critical infrastructure by connecting physical, operational, and cyber defense to reduce risk and enhance resilience. The department consists of forward-thinking security operators, builders, and creators who design and manage protective operations that keep the organization at the forefront of modern security, combining disciplined execution with continuous improvement, innovation, and strong partnerships throughout the business.

Position Summary

Corporate Security is seeking a highly organized, action-oriented Principal Program Manager to build the governance and service-management foundations that enable a modern security organization to perform at its best. This role is ideal for a self-starter who can connect strategy to execution, solve ambiguous problems, and turn complex ideas into practical programs, professional documentation, measurable roadmaps, and sustained operating discipline.

The successful candidate will design and launch the Corporate Security Department’s policy, standards, and procedures governance program; advance the shared-service catalog and maturity roadmaps; and lead the department’s Business Plan Deployment planning process. The role requires the ability to facilitate productive discussions across diverse perspectives, build alignment with functional-area and OCIO partners, create compelling business cases, and present clear recommendations to executives. A passion for corporate security and PG&E’s mission is essential.

The role is hybrid. You will spend your time in the field, your remote office and in-person for meetings and work collaboration 1-3 days a week, on average and throughout the PG&E territory.

Job Responsibilities

• Serve as the recognized subject matter expert for Corporate Security program governance, representing the department in internal, industry, or regulatory forums when appropriate.
• Design, build, launch, and own a department-wide governance program for Corporate Security policies, standards, and procedures, including assessment of the current document library, governance design, lifecycle controls, decision rights, and ongoing oversight.
• Act as document chief and accountable document owner for assigned Corporate Security standards, partnering with functional-area document experts to develop, revise, approve, publish, maintain, and retire controlled content.
• Lead major cross-functional projects and initiatives, translating strategic objectives into executable plans, defined deliverables, milestones, dependencies, governance routines, and measurable outcomes.
• Own the ongoing maturity of the Corporate Security shared-service catalog, including catalog completion, service definitions, ownership, maturity roadmaps, key performance indicators, service-level expectations, and performance reviews with functional-area partners.
• Develop compelling business cases and funding strategies with service owners, including financial analysis, prioritization, benefits, risks, resource needs, and recommendations for leadership decision-making.
• Own the department’s Business Plan Deployment planning process in partnership with OCIO, Corporate Security functional areas, and other business partners, ensuring goals, metrics, initiatives, and accountabilities align to company objectives.
• Facilitate cross-functional sessions with diverse stakeholder groups to resolve complex issues, align priorities, anticipate barriers, and develop innovative solutions that support program goals.
• Prepare executive-ready presentations, decision materials, governance charters, standards, procedures, roadmaps, reports, and performance insights; clearly communicate findings and recommendations to leadership.
• Provide strategic leadership with internal stakeholders, organize the work of partner teams to meet program goals, and coach or mentor less experienced coworkers without direct people-management accountability.

Qualifications

Minimum:

• Bachelor’s degree or equivalent work experience.
• 10 years of related experience or equivalent.

Desired:

• Master of Business Administration (MBA) or other relevant master’s degree.
• Project Management Professional (PMP) certification.
• Experience designing and operating governance programs in a complex, regulated, or critical-infrastructure environment.
• Experience creating, governing, and maintaining enterprise policies, standards, procedures, or other controlled documents.
• Management consulting experience, including structured problem solving, executive communication, and facilitation across diverse stakeholder groups.
• Experience designing, building, or maturing a shared-services model, service catalog, service-level framework, or performance-management program.
• Financial management experience, including budgeting, forecasting, cost analysis, business-case development, and funding prioritization.
• Demonstrated ability to lead large, complex, cross-functional programs; create compelling business cases; influence senior leaders; and address difficult issues with diplomacy and tact.

Compensation

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint of the range. The final decision will be made on a case-by-case basis related to the factors above.This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

• Bay Area Min: $144,000
• Bay Area Mid: $194,000
• Bay Area Max: $244,000