Senior Program Lead, Badge & Physical Access

Pacific Gas and Electric Company; San Ramon (CA); Hybrid; USD 105,000 - 169,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

Pacific Gas and Electric Company is seeking a Senior Program Manager to lead the Badge and Physical Access ID Program, driving performance and continuous improvement. You will translate operational needs into clear program plans, ensure reliable service delivery, and measure outcomes across initiatives that touch New Employee Orientation, visitor management, and coworker education.

The role requires an organized, strategic thinker who communicates findings to management levels and aligns with

Qualifications

• Bachelor degree or equivalent experience.
• 6 years of related experience or equivalent.
• Undergraduate degree in business administration, security management, criminal justice, or a related field.
• Experience managing or supporting an enterprise badging, identity credentialing, or physical access program.
• Experience in corporate security, physical security, access control, or a related security discipline.
• Advanced knowledge of program management and demonstrated ability to manage multiple projects with demanding time constraints.
• Experience developing performance metrics, operational reports, dashboards, service-level measures, and recommendations for management.
• Experience providing direction to contractors or vendors and monitoring performance against defined standards and deliverables.
• Strong customer focus, organizational skills, strategic problem-solving ability, and written and verbal communication skills.
• Ability to work effectively in a regulated environment and assess and recommend practical solutions based on business drivers and customer needs.

Responsibilities

• Provide direction for the overall Badge and Physical Access ID Program plan, goals, implementation activities, and performance expectations.
• Own most or all program deliverables and oversee day-to-day performance of badge and identification services, including ordering, inventory coordination, fulfillment, issue resolution, service quality, and continuous improvement.
• Serve as the primary subject matter expert for badge and identification processes, requirements, and customer guidance, maintaining strong working relationships with Corporate Security partners, business stakeholders, vendors, and customers.
• Develop, measure, and report program metrics, service levels, trends, risks, and business insights; prepare recurring and ad hoc reports and communicate findings and recommendations to various levels of management.
• Manage relationships with contracted specialists and vendors, provide direction on work and deliverables, monitor performance and compliance, and address service gaps through documented corrective actions and process improvements.
• Identify and maintain oversight of physical access process intersections, including New Employee Orientation, Safety Summits, visitor management, coworker education, training, communications, and culture practices.
• Partners across the organization to develop and implement policies, procedures, controls, communications, and engagement strategies that improve awareness, adoption, and the customer experience for badge and physical access services.
• Monitor program spending, analyze actual and projected costs, identify variances and waste, escal…
• Lead the marketing and communication of the Badge and Physical Access ID Program, producing clear customer-facing materials, training resources, and targeted outreach for appropriate audiences.
• Assess program needs and recommend new partners, technologies, tools, or delivery channels that strengthen service performance, compliance, resilience, and operational efficiency.

Skills

Customer focus

Organizational skills

Strategic problem-solving

Communication skills

Regulated environment

Program management

Multi-project management

Education

Bachelor degree or equivalent experience

Undergraduate degree in business administration/security management/criminal justice

Job description

Pacific Gas and Electric Company is seeking a Senior Program Manager to lead the Badge and Physical Access ID Program, driving performance and continuous improvement. You will translate operational needs into clear program plans, ensure reliable service delivery, and measure outcomes across initiatives that touch New Employee Orientation, visitor management, and coworker education.

The role requires an organized, strategic thinker who communicates findings to management levels and aligns with