Senior Program Manager, Network Operations & Infrastructure

Digital Management Llc; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Virtual health visits

Tuition assistance

Generous 401(k) matches

Wellness programs

Job summary

Digital Management Llc is seeking a Senior Program Manager in the United States to lead large-scale network operations and infrastructure services. This role emphasizes program governance, service delivery, and operational performance across a complex enterprise environment. With a strong background in network operations and IT service management, the ideal candidate will ensure adherence to service level agreements while driving continuous improvement initiatives. Experience in regulated environments is preferred. The position is based in a hybrid format requiring occasional on-site work in Maryland.

Qualifications

• 10+ years of experience in program or project management.
• Prior experience managing network infrastructure or IT operations programs.
• Experience supporting highly regulated or public sector environments.

Responsibilities

• Lead the delivery of large-scale network operations and infrastructure services.
• Oversee delivery of 24x7 network operations and security services.
• Drive improvements in operational efficiency and service quality.

Skills

Program management

Network operations

Service delivery

Leadership

Stakeholder management

Education

Bachelor’s degree in Information Technology, Engineering, or Business

PMP certification

Tools

ServiceNow

Network monitoring tools

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Senior Program Manager to lead the delivery of large‑scale network operations and infrastructure services across a complex, multi‑stakeholder enterprise environment. This role is responsible for program governance, operational performance, and cross‑functional coordination supporting network, systems, and security services.

The ideal candidate combines strong program management discipline with a solid understanding of network operations, service delivery, and infrastructure environments.

Duties and Responsibilities

• Program Leadership & Governance
  • Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
  • Establish and maintain program governance, reporting cadence, and escalation processes
  • Lead status reporting, executive briefings, and performance reviews
  • Manage program risks, issues, and dependencies through structured RAID management
• Service Delivery Oversight
  • Oversee delivery of network operations, infrastructure, and security services in a 24x7 environment
  • Ensure adherence to service level agreements (SLAs) and operational targets
  • Coordinate across teams responsible:
    • Network Operations Center (NOC)
    • Network engineering and provisioning
    • Infrastructure and systems support
    • Security operations
• Planning & Capacity Management
  • Lead capacity planning and resource alignment across operational and project demands
  • Balance steady‑state operations with engineering and modernization initiatives
  • Coordinate prioritization of work requests, changes, and projects
• Cross‑Functional Coordination
  • Serve as the integration point across technical teams, vendors, and business stakeholders
  • Facilitate collaboration across multiple workstreams to ensure aligned execution
  • Support change management and release coordination activities
• Continuous Improvement
  • Drive improvements in operational efficiency, service quality, and reporting transparency
  • Support the adoption of best practices aligned to ITIL or similar frameworks
  • Identify opportunities for automation, performance optimization, and service enhancements

Qualifications

Education and Years of Experience:

• Bachelor’s degree in Information Technology, Engineering, Business, or related field
• PMP certification
• 10+ years of experience in program or project management
• Prior experience managing network infrastructure or IT operations programs
• Demonstrated experience in:
  • Large, multi‑team delivery environments
  • Managing SLAs and operational performance
  • Stakeholder and executive communications
• Strong knowledge of:
  • Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
  • IT service management frameworks (ITIL preferred)

Required Skills & Certifications:

• Experience supporting highly regulated or public sector environments
• Familiarity with:
  • Service management platforms (e.g., ServiceNow or similar)
  • Network monitoring and operations tools
• Experience managing distributed or geographically dispersed teams

Additional Requirement (Key Attributes):

• Strong leadership and decision‑making ability
• Excellent communication and stakeholder management skills
• Ability to operate in high‑availability, mission‑critical environments
• Structured, disciplined approach to execution and governance

Background Requirements: Successful completion of a Fingerprint background investigation.

Citizenship Status Required: H 1B

Physical Requirements: None requiredfor this position.

Location: Hybrid that requires on‑site work in Maryland I‑95 corridor at times

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Benefits

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer‑to‑peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.