Senior Program Manager - ML Capacity Delivery & Ops

Amazon Inc.; Seattle (WA); On-site; USD 150,000 - 190,000; Full time

Job summary

Amazon Web Services (AWS) Data Center Delivery Operations seeks a Senior Program Manager to serve as the operational backbone of the ML Capacity Delivery organization. The role owns the rhythm of the business, ensures leadership is decision-ready, and drives accountability across a large, fast-moving ML infrastructure delivery team.

You will design cadences, coordinate executive communications, and mentor peers to raise operating rigor, while partnering with finance, recruiting, engineering, and

Responsibilities

• Own the ML Capacity Delivery rhythm of business end-to-end — design, run, and continuously improve the operating cadence across WBRs, MBRs, and QBRs; ensure each mechanism produces decisions, not just updates.
• Drive organizational goal-setting and goal-tracking cycles; translate ML capacity delivery strategy into measurable quarterly and annual goals, track progress weekly, surface risks.
• Own document readiness for leadership forums; set timelines for narrative prep, pre-read distribution, and post-meeting action tracking; ensure quality and deadlines.
• Author and edit executive narratives, escalation memos, and business review documents for the ML Capacity Delivery leadership team with data-driven writing for Director and VP audiences.
• Serve as primary coordination layer across finance, recruiting, engineering, and technical program management to resolve cross-functional dependencies and drive decisions at pace.
• Identify gaps in visibility; build and maintain dashboards and scorecards for real-time view of ML capacity delivery health, headcount, and milestones.
• Lead annual and mid-year headcount planning; translate demand signals into staffing plans with clear owners and milestones.
• Manage leadership team's strategic calendar; sequence conversations, eliminate redundant forums, and protect senior leaders' time for high-leverage decisions.
• Mentor junior program managers on operating rigor, written communication, and stakeholder management; codify best practices across the organization.

Job description

Amazon Web Services (AWS) Data Center Delivery Operations seeks a Senior Program Manager to serve as the operational backbone of the ML Capacity Delivery organization. The role owns the rhythm of the business, ensures leadership is decision-ready, and drives accountability across a large, fast-moving ML infrastructure delivery team.

You will design cadences, coordinate executive communications, and mentor peers to raise operating rigor, while partnering with finance, recruiting, engineering, and