Senior Program Manager, Middle Mile Fleet Management

Amazon; Tempe (AZ); On-site; USD 104,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Program Manager to own the Preventive Maintenance (PM) strategy for the Middle Mile fleet, defining multi-year vision and cadence across tractors, trailers, box trucks, and hostlers. You will align cross-functional teams to maximize uptime and minimize cost.

You will drive reliability metrics, optimize PM volumes, and build AI-enabled tooling to surface failure trends and guide maintenance actions at scale.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own the PM strategy and roadmap. Define the multi-year vision for scheduled maintenance across tractors, trailers, box trucks, and hostlers — setting the PM cadence, compliance targets, and completion standards that maximize uptime while balancing shop capacity, network availability, and cost.
• Drive measurable reliability outcomes. Move the metrics that matter — VORR/uptime, PM and PMDOT compliance, MTBF/MTBG, unplanned downtime, and cost per mile — using data to catch failure trends before they become breakdowns.
• Smooth and optimize PM volume. Work backwards from network demand and shop capacity to level PM workload across the year, including peak-period planning, so maintenance stays on schedule without disrupting operations.
• Own and build the reliability tooling. Build the AI‑driven mechanisms — automated WBR pipelines, QuickSight downtime dashboards, and deep‑dive generation — that surface failure trends and drive the right maintenance actions at scale.
• Hold vendors and OEMs accountable. Enforce quality through data‑driven scorecards and 3rd‑party audits, feeding reliability learnings into future asset purchases.
• Influence across the org. Align Operations, Finance, Capital Planning, vendor networks, and senior leadership — balancing long-term strategy with day‑to‑day execution.

Job description

Description

Amazon's Middle Mile Fleet Management business is scaling fast, and preventive maintenance is central to how we keep it running. If you want to take an established program to the next level of maturity — bringing rigor, data, and mechanisms to a business that already moves at Amazon scale — this is the place for you.

Description

Amazon's Middle Mile Fleet Management business is scaling fast, and preventive maintenance is central to how we keep it running. If you want to take an established program to the next level of maturity — bringing rigor, data, and mechanisms to a business that already moves at Amazon scale — this is the place for you.

The Middle Mile organization operates and maintains a large, growing fleet of over 100,000 assets — tractors, trailers, box trucks, and hostlers. In this role you will raise the bar on how we maintain those assets, wearing many hats in a highly collaborative environment. This role requires strong leadership, the ability to identify trends with limited data, and the influence to align teams across Amazon to advance our maintenance business.

This Program Manager will own the vision, roadmap, and end‑to‑end execution of Amazon's Preventive Maintenance (PM) strategy for the Middle Mile fleet. Preventive maintenance is the single largest lever we have to maximize asset uptime, reduce unplanned breakdowns, extend asset life, and lower total cost of ownership across the fleet.

Key job responsibilities

• Own the PM strategy and roadmap. Define the multi-year vision for scheduled maintenance across tractors, trailers, box trucks, and hostlers — setting the PM cadence, compliance targets, and completion standards that maximize uptime while balancing shop capacity, network availability, and cost.
• Drive measurable reliability outcomes. Move the metrics that matter — VORR/uptime, PM and PMDOT compliance, MTBF/MTBG, unplanned downtime, and cost per mile — using data to catch failure trends before they become breakdowns.
• Smooth and optimize PM volume. Work backwards from network demand and shop capacity to level PM workload across the year, including peak-period planning, so maintenance stays on schedule without disrupting operations.
• Own and build the reliability tooling. Build the AI‑driven mechanisms — automated WBR pipelines, QuickSight downtime dashboards, and deep‑dive generation — that surface failure trends and drive the right maintenance actions at scale.
• Hold vendors and OEMs accountable. Enforce quality through data‑driven scorecards and 3rd‑party audits, feeding reliability learnings into future asset purchases.
• Influence across the org. Align Operations, Finance, Capital Planning, vendor networks, and senior leadership — balancing long-term strategy with day‑to‑day execution.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10514171