Senior Program Manager, MBA Program

LRES Corporation; Chicago (IL); On-site; USD 73,000 - 76,000; Full time

Job summary

Loyola University Chicago’s Quinlan School of Business seeks a Senior Program Manager, MBA Program on a fully in-person basis in Chicago. The role leads day-to-day operations, advising, and student engagement for the MBA program, partnering with faculty and graduate directors to ensure student success throughout the degree path.

The position emphasizes enrollment management, community building, and program improvement, with collaboration across university partners and a focus on diverse student

Qualifications

• Bachelor’s degree required; master’s degree strongly preferred.
• 5+ years of relevant work experience.
• Deep commitment to student success and a student-centered philosophy.
• Strong organizational skills and ability to manage competing priorities.

Responsibilities

• Meet with prospective students to answer program questions 1:1 or in groups.
• Advise students and schedule meetings to align with their timelines.
• Review degree progress and confirm graduation plans and audits.
• Develop and implement MBA program plans and enrollment strategies.
• Manage enrollment and retention, including yield and communications.
• Foster community and engagement through evening events.
• Coordinate with Graduate Program Directors to support program success.
• Market programs via info sessions, social media, and events.
• Troubleshoot admissions issues with enrollment management systems.
• Assist admissions decisions through ad hoc reviews.
• Support students and staff, addressing concerns and ensuring a positive experience.
• Review tuition awards and coordinate with Financial Aid quarterly.

Skills

Student engagement

Advising

Interpersonal communication

Organization

Analytical thinking

Collaboration

Time management

Education

Bachelor's degree

Master's degree preferred

Tools

Slate CRM

PeopleSoft

Power Automate

Job description

Employment Opportunities Designed to Help Us Collaborate in Creation!

Senior Program Manager, MBA Program

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Position Details

Position Details Job Title Senior Program Manager, MBA Program Position Number 8100161 Work Modality Fully In-Person Is this request for the creation of a new Position (or the modification of an existing Position) to temporarily support the WorkDay ERP? NO Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Chicago-Water Tower Campus Department Name SCHOOL OF BUSINESS Location Code SCHOOL OF BUSINESS (02200A) Is this split and/or fully grant funded? No

Duties and Responsibilities The Senior Program Manager, MBA Program is a student-facing leader within the Graduate Business Staff (GBUS) in the Quinlan School of Business at Loyola University Chicago. The Senior Program Manager is responsible for the day-to-day management and student support functions of the Quinlan MBA Program. Reporting to the Assistant Dean of Graduate Operations and working in close collaboration with faculty, Graduate Program Directors, and cross-functional university partners, the Senior Program Manager serves as the primary point of contact and advisor for prospective and current Quinlan MBA students. The Senior Program Manager leads efforts to attract, enroll, advise, and retain a diverse MBA student population - supporting students from initial inquiry through degree completion. The role combines program operations with hands-on student engagement, including academic advising, enrollment management, community building, and co-curricular programming. The Senior Program Manager contributes to the continuous improvement of the student experience and the overall strength of Quinlan’s graduate business programs.

Primary Responsibilities

• 1. Meet 1:1 and in small groups with prospective students, answering program related questions
• 2. Meet with students for advising consultations at the start of and during their program. Block weekly time periods to complete student advising meetings (offering times that work with student availability)
• 3. Review degree progress and confirm completion plans, including quarterly graduation audits.
• 4. Develop and implement program plans for MBA students.
• 5. Manage student enrollment and retention for the programs, including yield management and communication from admission to graduation.
• 6. Develop Community and Professional engagement opportunities that take place during evening course break time (Common Break).
• 7. Facilitate a relationship with Graduate Program Directors to ensure the success of the programs. Partner with program directors to waive program requirements.
• 8. Market and promote the programs to prospective students through in-person and online information sessions, social media, and/ or recruiting events
• 9. Troubleshoot application issues with enrollment management operations
• 10. Perform ad hoc review admissions applications to make decisions for admission.
• 11. Interact effectively with current students, staff, and faculty, including new and experienced instructors teaching in MBA programs, to advocate for students, address concerns, resolve issues, and ensure a positive educational experience.
• 12. Review and process tuition awards and work with Financial Aid Office each quarter to ensure that awards are posted to student accounts.
• 13. Performs other related duties as assigned.

Minimum Education and/or Work Experience

• • Bachelor’s degree required; master’s degree in relevant field is strongly preferred
• • 5+ years of relevant work experience

Qualifications

• Bachelor’s degree required; Master’s degree in business administration, higher education, or a related field preferred
• Minimum of 3 years of experience in program management or a related field required.
• Deep commitment to student success and a student-centered philosophy.
• Exceptional organizational skills and attention to detail, with the ability to manage competing priorities, meet deadlines, and maintain accuracy.
• Strong written and verbal communication skills, including the ability to present effectively to prospects, students, faculty, and senior administrators.
• Ability to navigate a complex organization and build collaborative relationships with a wide range of internal stakeholders, including faculty, staff, and university partners.
• Highly motivated, adaptable, and service-oriented, with demonstrated ability to thrive in a dynamic, student-facing environment.
• Ability to analyze enrollment, retention, and academic progress data to identify trends, inform decisions, and support continuous program improvement.
• Ability to shift hours occasionally to support student-facing events, especially if those events are held in the evenings.

Certificates/Credentials/Licenses None

Computer Skills Proficiency with Microsoft Office required. Experience with university systems including Slate ( CRM ), PeopleSoft, and/or Power Automate strongly preferred; demonstrated ability and willingness to learn new platforms as needed.

Supervisory Responsibilities No

No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No

Physical Demands None

Working Conditions Irregular Hours

Open Date Close Date Position Maximum Salary or Hourly Rate $76,000 Position Minimum Salary or Hourly Rate $73,000

Special Instructions to Applicants As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/ . For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed .

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