Senior Program Manager, Marketplace

Classpass; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Playlist is seeking a strategic Marketplace leader to shape our product portfolio and drive growth across the global ClassPass marketplace. You will translate insights into actionable initiatives, partnering with data science, sales, marketing, product, and revenue operations to deliver measurable results.

This role rewards thoughtful experimentation, structured decision-making, and clear roadmaps. You’ll manage timelines, align stakeholders, and design beta tests that scale winning ideas across

Qualifications

• 3-5+ years in management consulting, PE/VC, or strategic/ops at a tech company.
• Ability to connect strategy to measurable business impact.
• Strong presentation skills for diverse audiences.

Responsibilities

• Support cross-functional programs driving outcomes for users, partners, and business.
• Design and launch beta tests; scale winning ideas companywide.
• Translate business goals into clear roadmaps and actionable frameworks.
• Collaborate with data science, sales, marketing, product, and revenue teams.
• Manage timelines, resources, and trade-offs across initiatives.
• Facilitate decision-making in ambiguous spaces with structured thinking.
• Support working groups around central strategy pillars; keep momentum.

Skills

Management consulting

Strategic thinking

Data-driven decision making

Cross-functional collaboration

Presentation skills

Tools

SQL

Looker

Tableau

Excel

AI tools

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

At the heart of our Marketplace team, you’ll help shape the future of our product portfolio and fuel growth across our global ClassPass marketplace. You’ll support complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into business results.

• Support cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
• Design and launch beta tests that push the boundaries of what’s possible, then scale winning ideas companywide
• Translate business goals into clear, actionable frameworks and roadmaps
• Collaborate with data scientists, sales leaders, marketing team and business leaders to align on strategy and deliver on outcomes
• Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
• Facilitate decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
• Support working groups around central strategy pillars, keeping momentum high and blockers low

The Experience You’ll Bring

• 3-5+ years' experience in management consulting, PE, VC, or in an operations / strategic planning role at a tech company; experience with a rapidly scaling business is a plus.
• Strong ability to connect high-level strategy to measurable business impact
• Practical business sense with the ability to translate between strategic business decisions and their impact.
• Strong presentation skills with ability to distill complex ideas for diverse audiences
• Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes
• Hands-on experience with data analysis and test design; advanced Excel skills required
• Familiarity with SQL, Looker, or Tableau is a plus
• Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonus
• Hands-on with AI tools, with real examples of using them to move faster on analysis or automate work

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.