Corporate Account Manager

ClassPass; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

ClassPass is seeking a dynamic Corporate Account Manager for the US market. You will be the primary contact for corporate clients, driving engagement, adoption, and retention while identifying upsell opportunities and delivering value through tailored solutions.

In this role you will collaborate with the US Launch Specialist and cross-functional teams to ensure client success and growth within the corporate segment of ClassPass.

Qualifications

• 2+ years of account management or sales experience.
• Strong communication and relationship-building skills.
• Detail-oriented with ability to manage multiple projects.
• Proven ability to analyze data and apply insights.
• Experience with CRM systems like Salesforce.

Responsibilities

• Build and maintain relationships with corporate clients to sustain long-term partnerships.
• Engage with clients regularly and identify upselling opportunities.
• Negotiate and promote additional services aligned with client goals.
• Analyze engagement metrics to improve retention and enrollment.
• Deliver presentations and coordinate activities to highlight benefits.

Skills

Account management

Sales

Relationship building

Data analysis

CRM expertise

Tools

Salesforce

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

About the Role

We are seeking a dynamic and results-driven Corporate Account Manager in the US to join ClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-term relationships through regular communication. Acting as a trusted advisor, you’ll drive client engagement, promote higher employee adoption of ClassPass, and identify upselling opportunities. Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.

Key Responsibilities

• Build and maintain strong relationships with corporate clients, understanding their needs and goals to ensure long-term partnerships.
• Regularly engage with clients, prioritizing key accounts through quarterly check-ins to reinforce value and identify upselling opportunities.
• Leverage negotiation and persuasion skills to recommend additional services or features that align with client objectives, driving growth within accounts.
• Analyze engagement metrics to uncover trends, proactively addressing gaps with tailored solutions to boost retention, enrollment and client satisfaction.
• Deliver compelling presentations and organize promotional activities to increase employee participation and highlight ClassPass benefits.
• Provide exceptional customer support, resolving issues efficiently and ensuring a seamless client experience.
• Collaborate cross-functionally with our US Launch Specialist for smooth client nboarding and contribute to global account management projects as needed.

Skills & Experience

• 2+ Years experience in account management or a sales related role.
• Knowledge of the fitness and employee benefits industry (a plus)
• Strong communicator with excellent relationship-building skills.
• Detail-oriented problem solver with the ability to manage multiple projects at once.
• Proven ability to analyze data and apply insights to improve client outcomes.
• Good experience with CRM systems like (Salesforce)
• Demonstrate success in partnerships management with a track record of delivering high performance.
• Right to work in the United States.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.