Senior Program Manager, Hub

Valeris, Inc.; North Carolina; Hybrid; USD 95,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

401(k) with match

Life and AD&D insurance

Disability coverage

Paid time off and holidays

Career growth opportunities

Inclusive culture

Job summary

Valeris, Inc. is a full-spectrum life sciences commercialization partner focused on helping patients access complex medications.

The Senior Program Manager will lead a client-facing program team, align service goals with contract expectations, and deliver actionable insights to improve patient outcomes. The role requires healthcare industry experience, strong leadership, and the ability to coordinate cross-functional activities with clients, HR, and finance.

Qualifications

• 5+ years of experience in the healthcare industry is required.
• Bachelor’s degree is strongly preferred; Master’s degree is preferred.
• Previous personnel/team management experience is required, experience managing managers is a plus.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.
• Previous experience leading customer service teams is a plus.
• Bi-lingual in English and Spanish is a plus.

Responsibilities

• Understands client objectives and incorporates objectives into program service goals.
• Ensures that Valeris executes program services in compliance with contracted service level.
• Accountable for management of client service request queue (Both completion and work in progress).
• Responsible for the implementation and on-going management of client-specific business rules.
• Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service.
• Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives.
• Monitors and provides weekly updates on items impacting program financial forecast.
• Prepares activity summary for the development and review of client monthly invoices.
• Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities.
• Partners with HR to ensure program staffing levels are achieved at all times.
• Works proactively with Human Resources to develop a steady pipeline of candidates.
• Drives training, development and retention of team.
• Prepares, reviews, analyzes client specific operational results.
• Primary responsibility for the preparation of client business review meetings with operational metrics and data insights.
• Point of contact for program/operational queries and issue resolution.
• Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions.
• All other duties as assigned.

Skills

Healthcare industry experience

Team management experience

Program management

Bilingual English/Spanish

Education

Bachelor’s degree

Master’s degree (preferred)

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. When you join the team as a Senior Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process of getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.

Operational Program Management

Understands client objectives and incorporates objectives into program service goals

Ensures that Valeris executes program services in compliance with contracted service level

Accountable for management of client service request queue (Both completion and work in progress)

Responsible for the implementation and on-going management of client-specific business rules

Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service

Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives

Financial

Monitors and provides weekly updates on items impacting program financial forecast

Prepares activity summary for the development and review of client monthly invoices

Team selection, hiring, training and development

Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities

Partners with HR to ensure program staffing levels are achieved at all times

Works proactively with Human Resources to develop a steady pipeline of candidates

Drives training, development and retention of team

Client support

Prepares, reviews, analyzes client specific operational results

Primary responsibility for the preparation of client business review meetings with operational metrics and data insights

Point of contact for program/operational queries and issue resolution

Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions

All other duties as assigned

Requirements

• 5+ years of experience in the healthcare industry is required
• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Previous personnel/team management experience is required, experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi-lingual in English and Spanish is a plus

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well‑being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work‑life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission‑driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.

Valeris is proud to be an equal opportunity employer.

A Name With Purpose

Inspired by those who work each day to transform access and enhance lives, our name emerges from the root valor: to be bold, brave, determined, be well, have worth. It speaks to integrity, simplicity, strength, and principled action. Valeris merges this with vision and an intention to redefine value at every step in the patient journey. We honor the science. We unlock the value. We do it with vision. We are Valeris.

Purpose

Valeris represents measurable business impact through healthcare innovation that transforms lives. We combine cutting‑edge technology with healthcare expertise to tackle challenges in access, affordability, and quality of care. Success means improving patient outcomes – everything we do is anchored in the value of improving human lives.