Program Supervisor - Hub - A

Valeris, Inc.; Jeffersonville (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans

HSA- and FSA- eligible options

401(k) matching

Paid time off

Sick leave

Job summary

Valeris, a life sciences commercialization partner, is seeking a Supervisor to lead a patient support team in Indiana. You will oversee daily program operations, ensure SLA adherence, implement client-specific rules, and coach staff to deliver accurate medical records and timely case handling.

Required are a Bachelor's degree and 2+ years in healthcare, with prior personnel management; knowledge of the specialty drug marketplace and payor processes is a plus.

Qualifications

• 2+ years of experience in the healthcare industry.
• Previous personnel/team management experience.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization is a plus.
• Experience leading customer service teams is a plus.

Responsibilities

• Daily program operational management.
• Ensuring contracted SLA adherence.
• Implementing and managing client-specific business rules.
• Proactively communicating with the team to ensure engagement and alignment.
• Team hiring, development and training.
• Ensuring staffing levels match program needs.
• Coaching and development for direct reports.
• Reporting adverse events and product complaints per SOP.

Skills

Healthcare experience

Team leadership

Customer service leadership

Education

Bachelor's degree or higher

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

When you join the team as a Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication.

You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records.

You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

Key Responsibilities

• Daily program operational management
• Ensuring contracted Service Level Agreement adherence
• Implementing and managing on-going client specific business rules
• Proactively communicating to your team daily to ensure engagement and alignment to day-to-day program operations and goals.
• Team hiring, development and training.
• Ensuring daily program staffing levels are consistent with daily program needs.
• Making certain that direct reports receive the training needed to be proficient in their roles.
• Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs.
• Providing consistent, timely coaching and development for direct reports for a functional area
• Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.
• Previous experience leading customer service teams is a plus.

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.

Valeris is proud to be an equal opportunity employer.

A Name With Purpose. Inspired by those who work each day to transform access and enhance lives, our name emerges from the root valor: to be bold, brave, determined, be well, have worth. It speaks to integrity, simplicity, strength, and principled action. Valeris merges this with vision and an intention to redefine value at every step in the patient journey. We honor the science. We unlock the value. We do it with vision. We are Valeris. Purpose: Valeris represents measurable business impact through healthcare innovation that transforms lives. We combine cutting-edge technology with healthcare expertise to tackle challenges in access, affordability, and quality of care. Success means improving patient outcomes - everything we do is anchored in the value of improving human lives.