Senior Program Manager, Global Hub Delivery & Escalations

Amazon Inc.; Bellevue (WA); Hybrid; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is hiring a Senior Program Manager for the Hub Delivery customer experience program. This hybrid role covers expansion work across Canada, Mexico, and Brazil and includes owning outcomes of executive escalations.

You will partner with country leaders to adapt the program and drive improvements across operations, product, technology, and partnerships. You will translate ambiguities into clear plans, influence senior leaders, and deliver results on a tight, global timeline.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree in supply chain, business, engineering, finance or related field.

Responsibilities

• Lead the launch of the Hub Delivery customer experience program in Canada, Mexico, and Brazil, from planning through steady-state operations.
• Build relationships with operations, legal, customer service, and communications leaders in each country and align them on a shared launch plan.
• Own delivery of the improvements committed to senior leadership after executive escalations, managing each as a project with clear owners, milestones, and success measures.
• Analyze escalation data to identify trends and drive improvements to the program and the customer experience.
• Travel up to 25% of the time to Canada, Mexico, and Brazil.

Skills

Program management

Data analysis

Executive communication

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Tools

AI tools

Job description

Amazon.com Services LLC is hiring a Senior Program Manager for the Hub Delivery customer experience program. This hybrid role covers expansion work across Canada, Mexico, and Brazil and includes owning outcomes of executive escalations.

You will partner with country leaders to adapt the program and drive improvements across operations, product, technology, and partnerships. You will translate ambiguities into clear plans, influence senior leaders, and deliver results on a tight, global timeline.