Senior Program Manager, Digital Product Delivery

Barnes & Noble Education, Inc.; Florham Park (NJ); On-site; USD 140,000 - 150,000; Full time

Job summary

Barnes & Noble Education, Inc. (BNED) is seeking a Manager, Program Management to lead digital product and technology initiatives, driving complex programs across multiple projects and teams in a fast-paced environment.

The role emphasizes governance, stakeholder communication, risk management, and strategic alignment with business objectives, with a focus on delivery excellence and continuous improvement.

Qualifications

• 5–7 years of progressive experience in program or project management within a software development, digital product, or web technology environment.
• Experience overseeing complex programs involving multiple concurrent projects, cross-functional teams, and interdependent workstreams.
• Proven track record delivering and supporting web applications, digital platforms, consumer technology solutions, and/or B2B products; digital commerce experience preferred.
• Strong understanding of software development lifecycles and program management methodologies, including Agile, Waterfall, and hybrid approaches.
• Previous experience leading, coaching, or managing project management professionals preferred.
• Experience collaborating with cross-functional stakeholders and external vendors throughout the product development lifecycle.
• PMI or PgMP certification preferred.

Responsibilities

• Lead and oversee complex digital product development programs encompassing multiple projects, development teams, and workstreams, ensuring alignment with business objectives, priorities, and delivery timelines.
• Establish and maintain program governance, including resource planning, milestone tracking, risk management, dependency coordination, and performance reporting to ensure successful program execution.
• Oversee the program lifecycle from initial planning and development through implementation, launch, and ongoing support, including new site launches, system configurations, integrations, and enhancements.
• Serve as a primary liaison among technology teams, business stakeholders, senior leadership, and external vendors, fostering collaboration, alignment, and effective decision-making.
• Provide clear, accurate, and timely communication regarding overall program health, progress, milestones, risks, and dependencies, tailoring updates and recommendations to appropriate stakeholders.
• Proactively identify and mitigate program risks, resource constraints, and competing priorities, serving as an escalation point for complex challenges, system issues, and vendor integrations.
• Lead issue triage, escalation, and resolution efforts, coordinating cross-functional teams and facilitating development planning and prioritization to minimize disruption and maintain program momentum.
• Develop and implement program management processes, tools, and best practices that strengthen governance, improve cross-functional collaboration, and enhance delivery efficiency.
• Lead, coach, and develop a team of project management professionals, establishing clear performance expectations, providing ongoing guidance, and fostering a culture of accountability and continuous improvement.
• Oversee team capacity and resource allocation, balancing competing priorities to ensure effective execution across multiple programs and workstreams.
• Additional responsibilities as required.

Skills

Program management

Governance

Web apps delivery

SDLC methodologies

Leadership

Stakeholder management

PMI certifications

Job description

Barnes & Noble Education, Inc. (BNED) is seeking a Manager, Program Management to lead digital product and technology initiatives, driving complex programs across multiple projects and teams in a fast-paced environment.

The role emphasizes governance, stakeholder communication, risk management, and strategic alignment with business objectives, with a focus on delivery excellence and continuous improvement.