Senior Program Manager, Digital Delivery Leader

Macy's; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Senior Program Manager to drive cross-functional initiatives across its digital platforms. You will partner with Product, UX, Analytics, and Engineering to ensure delivery of high-impact programs that align with business goals.

You will lead planning sessions, manage dependencies, communicate with executives, and champion continuous improvement across the organization. This role requires strong leadership and strategic thinking in a fast-paced retail environment.

Qualifications

• 8+ years of related experience in program or project management.
• Ability to lead cross-functional teams across Product, UX, Analytics, and Engineering.
• Experience with Lean, Agile, and Scrum delivery methods.

Responsibilities

• Oversee a portfolio of cross-functional initiatives aligning with digital strategy.
• Lead product-area planning sessions with stakeholders across departments.
• Identify risks, issues, and roadblocks and drive resolution.
• Provide executive summaries and reporting to leadership teams.
• Foster change management and continuous improvement across programs.

Skills

Program management

Cross-functional leadership

Change management

Technical communication

Delivery methodologies

Strategic thinking

Decision-making

Stakeholder management

Organizational skills

Team leadership

Innovation & continuous improvement

Education

Bachelor's degree or equivalent

Tools

PMP certification

Job description

Macy's is seeking a Senior Program Manager to drive cross-functional initiatives across its digital platforms. You will partner with Product, UX, Analytics, and Engineering to ensure delivery of high-impact programs that align with business goals.

You will lead planning sessions, manage dependencies, communicate with executives, and champion continuous improvement across the organization. This role requires strong leadership and strategic thinking in a fast-paced retail environment.