Senior Product Manager – E‑Commerce Growth Leader

Macy's; Mason (OH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Comprehensive health coverage

Paid time off and holidays

Job summary

Macy's, Inc. is seeking a Senior Product Manager to own the product roadmap for a fast-moving e‑commerce platform.

You will partner with stakeholders to define and execute customer‑centric experiences that drive engagement and loyalty while mentoring junior teammates in a hybrid, strategy-to-execution role. In an agile environment, you will translate business needs into technical requirements, guide cross‑functional pods, and lead backlog refinement with data‑driven insights.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 6+ years of overall experience with at least 4 years in product management, preferably in an agile retail environment.
• Ability to work a flexible schedule based on department and company needs.
• Experience collaborating with cross‑functional teams and leadership.

Responsibilities

• Take ownership of the entire product roadmap, from definition to execution, aligning with stakeholders.
• Manage a complex product area or lead as the senior product manager, driving progress.
• Coordinate cross‑functional projects with pods and senior leaders.
• Lead discussions and decision making in large teams, guiding the agenda.
• Structure analyses, set up A/B tests, and prioritize based on insights.
• Maintain a backlog of user stories informed by structured discovery.
• Contribute to technical requirements alongside QE and engineering.
• Translate business needs into technical specs for engineers.
• Provide timely feedback to team members and partners.
• Mentor junior colleagues and foster an inclusive, collaborative environment.

Skills

Leadership

Collaboration & Communication

Agility

Analytical Skills

Customer-Centricity

Technical Acumen

Problem-Solving

Mentorship

Organizational Skills

Software Proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Product Manager brings a high-energy approach to developing customer-centric user experiences and features to help grow the customer base, drive user engagement, and improve overall site experience on the fast-moving e-commerce team. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills.

Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer-centric thinking to create memorable, loyalty-building experiences for every Macy's customer and new possibilities for their career.

What You Will Do

• Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment
• Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward
• Collaborate with partners and pods to effectively coordinate cross-functional projects and objectives, with support from senior leaders
• Lead discussions and decision-making processes in large working team settings, guiding the agenda
• Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests
• Maintain a well-curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap
• Contribute meaningfully to technical requirements alongside QE and engineering
• Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts
• Offer timely and constructive feedback to team members, leaders, and cross-functional partners, challenging when necessary
• Actively mentor junior colleagues on various product skills
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  
  

Skills You Will Need

Leadership: Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross-functional teams effectively

Collaboration and Communication: Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions

Agility and Adaptability: Thrives in a high-energy, fast-paced, outcome-oriented environment, with the ability to adapt to changing priorities and situations

Analytical Skills: Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions

Customer-Centricity: Customer obsessed with a deep understanding of retail commerce and user experience, distinguishing between store and ecommerce business drivers to create memorable experiences

Technical Acumen: Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams

Problem-Solving and Curiosity: Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies

Mentorship and Coaching: Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills

Organizational Skills: Strong attention-to-detail, effective time management, and organizational abilities to maintain a well-curated backlog and prioritize tasks effectively

Software Proficiency: Skilled in Microsoft Office Suite and other relevant software tools for product management and analysis.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 6 plus years of overall work experience with at least 4 years specific product management experience, preferably within an agile framework; experience operating in a retail environment is a plus.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• Able to work a flexible schedule based on department and company needs
  

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
  
  

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.