Deployment Program Manager

Kontakt.io; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity in growth-stage company

Health, dental, and vision insurance

Autonomy and space to build

Job summary

Qualifications

• 2+ years of program management experience, ideally with hardware or IoT deployments.
• Comfort in hands-on, on-site work and field problem solving.
• Ability to speak the language of engineers, field teams, and stakeholders, translating between them.

Responsibilities

• Own the deployment workflow end-to-end—from the deployment app to getting hardware live at a customer site.
• Define “best-in-class” deployment and build repeatable tools and processes for scale.
• Collaborate with mobile (iOS/Android) and firmware teams to shape deployment app experiences.
• Work with Professional Services to gather field feedback and improve deployments.
• Travel to customer sites to observe deployments and bring insights back to product.

Skills

Program management

Hardware IoT

Field deployments

Job description

About Kontakt.io

Every day, intelligent software orchestrates the physical world around us – from matching drivers with riders to optimizing global supply chains. Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems.

At Kontakt.io, we're changing that. By combining proprietary hardware, AI-powered intelligence, and deep integrations with the systems hospitals already rely on, we're creating a real-time understanding of hospital operations that software alone can't deliver. That intelligence powers the execution layer hospitals have been missing – helping care teams make smarter decisions and deliver better patient care.

Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we're pioneering the next generation of healthcare operations. We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue – not because we're following a market, but because we're defining one.

If you're excited to solve hard problems, work with a team of builders, and help hospitals deliver better care every day, we'd love to meet you!

As a Deployment Program Manager at Kontakt.io's Product Management Team, you'll own the end-to-end deployment experience — from how our hardware gets installed to how it performs in the real world. You'll be the connective tissue between engineering, hardware, and the field, making sure every deployment is faster, cleaner, and more reliable than the last.

What You'll Do

• Own the deployment workflow end-to-end — from the deployment application itself to the physical process of getting hardware live at a customer site.

• Define what a "best-in-class" deployment looks like, and build the tools and processes that make it repeatable at scale.

• Work closely with the mobile team (iOS and Android) to shape the deployment app experience — what installers see, tap, and need in the field.

• Partner with firmware team to deeply understand device behavior, constraints, and what "ready to deploy" actually means at the hardware level.

• Collaborate with Professional Services to gather firsthand feedback — what works, what breaks, and where deployments go sideways.

• Get on the ground. You'll travel to customer sites to watch real deployments happen, see the friction firsthand, and bring that insight back into the product.

• Translate field chaos into clear specs, workflows, and priorities that make the next deployment easier than the last.

What Success Looks Like

• Deployment time and error rates trend down, quarter over quarter.

• Field teams and Professional Services describe the deployment app as something that helps them, not something they work around.

• You've built a direct feedback loop between the field and product/engineering — issues surface fast, and fixes ship faster.

• You can walk into a customer site, watch a deployment, and immediately spot what should change in the product.

• The deployment workflow is documented, understood, and improving — not tribal knowledge held by two people.

You're a Fit If You…

• Have 2+ years of experience in program management, ideally with hardware, IoT, or field-deployed systems.

• Are comfortable getting hands-on — you want to be in the room (or on-site) when things break, not just reading a ticket about it.

• Can speak the language of mobile engineers, firmware engineers, and field services people, and translate between them.

• Have a strong bias toward operational clarity — you turn messy, inconsistent field processes into workflows people actually follow.

• Are naturally curious about hardware and how physical constraints shape software decisions.

• Are willing to travel to customer sites as needed to see deployments firsthand.

• Balance strategy and execution — you can define the long-term deployment vision and still debug why one installer's app crashed at 2pm on-site.

• Bring high energy, low ego, and a collaborative approach — you don't own a silo, you own an outcome that spans several teams.

• Bonus: You've worked on physical/hardware installation workflows, field service tools, or logistics-heavy products before.

Benefits

• Equity in a high-growth company on a clear trajectory toward $400M+ ARR

• Health, dental, and vision insurance

• The tools, autonomy, and space to build products that matter