Senior Program Manager, Data-Driven Operations & Reporting

Amazon; Atlanta (GA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Atlanta, GA is seeking a Senior Program Manager to own the end-to-end reporting framework for Delivery Accuracy within Middle Mile. You will surface insights to Director/VP, translate data into actionable narratives, and partner across product, engineering, and operations to drive improvements.

The role requires 5+ years in program management, strong data skills, and the ability to communicate to senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine improvements.
• Experience owning program strategy and delivering results to senior leadership.
• Experience defining program requirements using data and metrics.
• Experience defining and executing program requirements.

Responsibilities

• Own the end-to-end business reporting within the TTS organization for Delivery Accuracy within Middle Mile, delivering high-fidelity operational insights to Director and VP-level audiences on a daily, weekly, monthly, and quarterly cadence.
• Drive cross-org VP and SVP-level goals related to improving Middle Mile Delivery Accuracy.
• Conduct rigorous operational deep dives to identify root causes and failure modes within business logic, data pipelines, SOPs, and technology systems, translating findings into actionable recommendations and driving resolution through cross-functional coordination.
• Partner with business stakeholders, product teams, and engineering to align on reporting priorities and ensure shared visibility into program health and goal attainment.
• Dive deep into data to uncover reporting discrepancies, metric anomalies, and operational trends that unlock new opportunities for improvement.
• Own business goal tracking for the organization, building and maintaining mechanisms that ensure transparency into progress, blockers, and risk across multiple teams and senior leadership.
• Create, maintain, and disseminate program information to stakeholders and leadership across the organization via business reviews, flash reports, and operational readouts, identifying potential bottlenecks, dependencies, or project risks.
• Drive cross-organizational accountability for issue tracking, escalation management, and action item closure; establishing mechanisms that ensure nothing falls through the cracks.
• Partner across product and engineering teams to apply new technologies, automation, and tooling to improve reporting infrastructure and operational efficiency.

Skills

Program/Project management

Data-driven decision making

Cross-functional collaboration

Executive communication

Requirements gathering

Education

Bachelor's degree

Tools

Excel (intermediate)

PMP certificate

Job description

Amazon in Atlanta, GA is seeking a Senior Program Manager to own the end-to-end reporting framework for Delivery Accuracy within Middle Mile. You will surface insights to Director/VP, translate data into actionable narratives, and partner across product, engineering, and operations to drive improvements.

The role requires 5+ years in program management, strong data skills, and the ability to communicate to senior leadership.