Senior Program Manager - Customer Success & Delivery

Libra Industries; Richardson (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Libra Industries is seeking a Program Manager to act as the primary customer contact, manage program performance, and ensure profitability. You will coordinate with engineering, manufacturing, materials, quality, and logistics to meet quality and delivery targets, while mitigating risks.

The role requires strong communication, problem solving, and collaboration skills, with experience in contract manufacturing and knowledge of ERP systems preferred. Travel up to 25% may be required.

Qualifications

• Minimum 3 years in program/project or account management in contract manufacturing.
• Strong communication and presentation skills.
• Experience balancing customer needs with organizational goals.
• Knowledge of ERP systems is preferred.

Responsibilities

• Serve as primary contact for assigned customers and manage program needs.
• Lead quarterly business reviews with the customer and internal teams.
• Coordinate schedules and programs across engineering, manufacturing, and logistics.
• Direct integration of customer requirements with Libra teams.
• Support sales with programs to grow existing accounts.
• Develop and maintain rolling product forecasts for capacity and inventory.

Skills

Strong communicator

Customer advocacy

Cross-functional collaboration

Project management

MS Office proficiency

Education

Bachelor's degree in Business or Technical discipline

Program Management Certification

Tools

Exact/Macola ERP

Job description

Libra Industries is seeking a Program Manager to act as the primary customer contact, manage program performance, and ensure profitability. You will coordinate with engineering, manufacturing, materials, quality, and logistics to meet quality and delivery targets, while mitigating risks.

The role requires strong communication, problem solving, and collaboration skills, with experience in contract manufacturing and knowledge of ERP systems preferred. Travel up to 25% may be required.