Senior Program Manager — Cross-Functional Delivery

salesforce.com, inc.; Indianapolis (IN); On-site; USD 143,400 - 216,900; Full time

Job summary

Salesforce.com, inc. is seeking a Senior Program Manager to lead large-scale cross-functional initiatives and new product launches within the Customer Success organization.

You will drive programs from concept to delivery, ensuring alignment with business goals and customer outcomes. The role requires a proven track record in complex programs, exceptional communication, and the ability to navigate a matrixed organization across time zones.

Qualifications

• 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills.
• Strong understanding of Salesforce products and how they connect to offer a comprehensive solution to our prospects and customers.

Responsibilities

• Drives the strategic development of large scale, cross organizational programs.
• Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision.
• Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups.
• Partners with Experience teams to influence technology and process building that align to Customer Success strategies.
• Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience.
• Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups.
• Develops program approach and leads the charge to successful delivery.
• Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process.
• Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies.
• Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in.
• Successfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery & global enablement.
• Anticipates problems, identifies mitigation plans and escalates gaps with leaders.
• Fosters cross team collaboration and, as needed, leads the team through fearless decision making.
• Develops and governs PMO best practices across the organization.
• Define, implement and continuously improve the program launch process to increase efficiency, reduce risk and improve quality.
• Serve as product owner to sprint planning processes for shared services teams
• Train and enable cross functional teams on program management disciplines

Skills

Program Management

Product Launch

Cross-functional Collaboration

Communication Skills

Salesforce Knowledge

Global Teams

Executive Stakeholder Management

Agile / Scrum

PMO / Process Improvement

Certifications: CSM/PMI/PrMI

Job description

Salesforce.com, inc. is seeking a Senior Program Manager to lead large-scale cross-functional initiatives and new product launches within the Customer Success organization.

You will drive programs from concept to delivery, ensuring alignment with business goals and customer outcomes. The role requires a proven track record in complex programs, exceptional communication, and the ability to navigate a matrixed organization across time zones.