Senior Program Manager - Complex Initiatives

Blue Cross and Blue Shield of Louisiana Inc.; Baton Rouge (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana in Baton Rouge seeks a Lead Program Manager to coordinate multiple complex programs, ensuring delivery of quality business outcomes. You will work with client management, IT, PMO, and business leaders to elicit requirements, map dependencies, and publish milestones in a regulated environment.

Applicants should have 7 years of program or project management and Scrum Master experience, with PMP or CSM preferred, and a proven ability to drive cross-functional

Qualifications

• Bachelor's degree in Project Management, Computer Science, or related field.
• Completion of an approved educational program or four years of related experience may be accepted in lieu of degree.
• 7 years of program or project management and scrum master experience required.
• Experience managing relationships with project managers, project sponsors, senior management, and stakeholders required.
• Experience leading complex technology initiatives required.
• PMP preferred
• CSM preferred

Responsibilities

• Mentor and build a team of world‑class program managers.
• Provide ongoing leadership for a team of Program Managers who have overall responsibility for the daily oversight of specific programs.
• Build and maintain an in-depth understanding of program and project management practices (including SAFE, Agile and Kanban methodologies).
• Foster a culture of accountability, cross‑functional collaboration, continuous improvement and coordinated execution.
• Organize and execute team training, mentoring, and team activities.
• Manage relationships with project sponsors, senior management, and a wide range of project contributors.
• Lead others to drive ongoing program improvements based on user feedback, performance measurements, and retrospectives.
• Ensure company standards are upheld and clearly defined throughout the entire process of each program and/or project’s development and execution.
• Lead others to carry out processes in the most efficient and effective manner while simultaneously upholding a given set of standards.
• Establish strong working relationships with functional counterparts.
• Manage project goals across multiple work streams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
• Monitor and report on overall program funding and health.
• Create, monitor, and communicate program integrated roadmap with key internal and external dependencies.

Skills

Project management

Cross-functional leadership

Agile methodologies

Metrics & reporting

Communication

Strategic planning

Risk management

Stakeholder management

Education

Bachelor's degree in Project Management, Computer Science, or related field

Completion of an approved educational program or four years of related experience may be accepted in lieu of degree

Tools

SAFe

Agile & Kanban

Job description

Blue Cross and Blue Shield of Louisiana in Baton Rouge seeks a Lead Program Manager to coordinate multiple complex programs, ensuring delivery of quality business outcomes. You will work with client management, IT, PMO, and business leaders to elicit requirements, map dependencies, and publish milestones in a regulated environment.

Applicants should have 7 years of program or project management and Scrum Master experience, with PMP or CSM preferred, and a proven ability to drive cross-functional