Senior Program Manager, Client & Partner Liaison

The Cigna Group; United States; Hybrid; USD 54,000 - 90,000; Full time

Job summary

The Cigna Group is seeking an Operations Senior Analyst to serve as a client-facing liaison between external partners (Reimbursement Hubs and Pharma Manufacturers) and internal operations. The role emphasizes relationship management, data analysis, and program performance oversight.

The position requires strong communication, organization, and multitasking skills, with a focus on driving process improvements and timely issue resolution. Some travel may be needed.

Qualifications

• High School Diploma or GED required; Bachelor's degree a plus.
• 2+ yrs Accredo specialty pharmacy experience required.
• 2+ yrs client management and program support experience preferred.
• 1+ years managing escalated issues and handling difficult conversations in a clear and professional manner.
• Exceptional communication skills (written and verbal).
• High attention to detail, impeccable organization, time management, advanced critical thinking and problem solving skills.
• Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables.
• Proficient computer skills including all Microsoft Office applications; RxHome and CSP familiarity preferred.
• Travel may be required based on program placement.

Responsibilities

• Interact with internal and external partners at all levels the majority of your workday.
• Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).
• Act as a liaison to answer questions related to Accredo processes, service issues and mitigate escalations.
• Understand how to position Accredo externally in a professional and discreet manner.
• Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns.
• Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.
• Research, gather, analyze and communicate data efficiently. Identify and track trends, perform root-cause analysis and drive process improvement initiatives.
• Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays.
• Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.
• Perform work independently, adapt to a dynamic working environment and be an effective change agent.

Skills

Exceptional communication

Attention to detail

Time management

Critical thinking

Problem solving

Multi-tasking

Interpersonal skills

Education

High School Diploma or GED

Bachelor’s degree a plus

Tools

Microsoft Office

RxHome familiarity

CSP familiarity

Job description

The Cigna Group is seeking an Operations Senior Analyst to serve as a client-facing liaison between external partners (Reimbursement Hubs and Pharma Manufacturers) and internal operations. The role emphasizes relationship management, data analysis, and program performance oversight.

The position requires strong communication, organization, and multitasking skills, with a focus on driving process improvements and timely issue resolution. Some travel may be needed.