Senior Program, Manager, Central Selection (Tools), WWGS (Worldwide Grocery Stores)

Amazon; New York (NY); On-site; USD 127,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Senior Program Manager to lead the strategy and framework for enhanced, automated selection decisions across banners and regions. You will work with Category, Product, Tech and BI teams to deliver tools, improve processes, and present evidence-based recommendations to leadership.

You will combine strategic thinking with rigorous analysis to implement location-specific selection frameworks that balance customer experience and operational efficiency.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree, or 5+ years of professional or military experience in process improvement, business analysis, or program management.
• Experience with selection strategy, category management, or space planning.
• Advanced Excel proficiency and experience with Microsoft Access or SQL.
• Proven track record designing and implementing process automation solutions using AI/ML tools to drive operational efficiency.
• Demonstrated ability to manage complex, cross-functional projects with significant business impact.
• Strong analytical and problem‑solving skills with ability to influence without authority.
• Excellent written and verbal communication skills.

Responsibilities

• Drive consistency in how assortment decisions are made across banners and regions, owning work with tech partners to ensure our methodology for coverage, duplication and substitution logic, and optimization is uniform and anchored to consistent selection quality metrics across banners.
• Enable automation and efficiency by partnering with tech teams to develop shared tooling and selection models that eliminate duplicative manual work across multiple orgs, utilizing AI where possible.
• Maintain customer obsession through standardized, mission-based selection logic that ensures every banner carries the right products for the right missions, localized to customer demand and regional preferences.
• Create SOP and mechanisms to track, manage, and optimize regional-specific selection
• Partner with Category, Product, Tech, and BI teams to implement and enhance selection strategy tools
• Track, optimize, and report to senior leadership on selection workflow improvements and automation

Skills

Program management

Data-driven

Cross-functional collaboration

Communication skills

Analytical thinking

Problem solving

Advanced Excel

AI/ML automation

Education

Bachelor's degree

5+ years in process improvement/business analysis/program management

Tools

SQL

Microsoft Access

Excel

Job description

Description

The Worldwide Grocery Stores (WWGS) Central Selection team is responsible for governing selection strategy and execution across Amazon's grocery portfolio. We operate at the intersection of category management, operations, and technology, building the mechanisms and guardrails that ensure each banner delivers a differentiated and complementary customer experience. Our work directly impacts millions of grocery customers and shapes how Amazon's grocery banners coexist and grow together.

The Worldwide Grocery Stores (WWGS) Central Selection team is responsible for governing selection strategy and execution across Amazon's grocery portfolio. We operate at the intersection of category management, operations, and technology, building the mechanisms and guardrails that ensure each banner delivers a differentiated and complementary customer experience. Our work directly impacts millions of grocery customers and shapes how Amazon's grocery banners coexist and grow together.

The Sr. PM will own the strategy and framework to enable improved, more automated selection decisions, including regional/local selection. This role works closely with Category, Product, Tech, and BI Teams to deliver effective tools, drive improvements, discover opportunities and present recommendations to business partners and management. This role combines strategic thinking with analytical rigor to create and implement location-specific selection frameworks that optimize both customer experience and operational efficiency.

The ideal candidate will have strong business sense combined with a solid understanding of technical concepts. You can operate independently, think strategically, analyze data, influence others, and provide strong customer service support. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. High judgment, analytical talent, and exceptional communications are essential to success in this role.

Key job responsibilities

• Drive consistency in how assortment decisions are made across banners and regions, owning work with tech partners to ensure our methodology for coverage, duplication and substitution logic, and optimization is uniform and anchored to consistent selection quality metrics across banners.
• Enable automation and efficiency by partnering with tech teams to develop shared tooling and selection models that eliminate duplicative manual work across multiple orgs, utilizing AI where possible. This creates scale benefit and allows business teams to focus on strategic inputs rather than executional tasks, and prevents tech teams from receiving disparate, sometimes competing, development requests.
• Maintain customer obsession through standardized, mission-based selection logic that ensures every banner carries the right products for the right missions, localized to customer demand and regional preferences.
• Create SOP and mechanisms to track, manage, and optimize regional-specific selection
• Partner with Category, Product, Tech, and BI teams to implement and enhance selection strategy tools
• Track, optimize, and report to senior leadership on selection workflow improvements and automation

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or 5+ years of professional or military experience in process improvement, business analysis, or program management
• Experience with selection strategy, category management, or space planning
• Advanced Excel proficiency and experience with Microsoft Access or SQL
• Proven track record designing and implementing process automation solutions using AI/ML tools to drive operational efficiency
• Demonstrated ability to manage complex, cross-functional projects with significant business impact
• Strong analytical and problem‑solving skills with ability to influence without authority
• Excellent written and verbal communication skills

Preferred Qualifications

• SQL proficiency and experience with data visualization tools (Tableau, QuickSight) or business intelligence platforms
• Background in retail, grocery, or e-commerce operations
• Experience partnering with technical teams on communicating requirements for tool development and Agile methodologies
• Track record delivering scalable solutions that drive operational efficiency across multiple teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10571253