Senior Program Manager AI Quality, Conversational Shopping

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon is seeking a Senior Program Manager to lead initiatives that reduce defects and improve product quality for Alexa for Shopping, Amazon’s AI-powered conversational shopping assistant. This is an opportunity to join a high-visibility, cross-functional team that collaborates with partner teams, product, design, science and engineering.

You will own the quality improvement roadmap, diagnose AI quality gaps, and drive data-backed priorities to deliver measurable improvements, while

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams.
• Experience with AI/ML, Generative AI, LLMs, conversational AI, or AI-powered products.

Responsibilities

• Own the program to identify and reduce the key defects impacting the assistant’s quality score, with accountability for driving the organization toward an ambitious goal.
• Diagnose AI quality gaps: interpret AI/LLM behaviors, evaluation signals, and customer-impacting defects; lead rigorous RCA to identify systemic root causes.
• Own the quality improvement strategy: establish the roadmap, priorities, mechanisms, and success metrics to achieve high-priority goals.
• Drive cross-functional resolution: translate complex AI problems into clear actions and influence product roadmaps.
• Own the executive narrative: track progress, provide senior leadership with clear insights, risks, and recommendations.
• Operate with a strong bias for action, enabling fast, iterative delivery while maintaining quality.

Skills

Program management

Data-driven decisions

Executive communication

Cross-functional leadership

AI/ML familiarity

Education

MBA or Master’s

Job description

Amazon is seeking a Senior Program Manager to lead initiatives that reduce defects and improve product quality for Alexa for Shopping, Amazon’s AI-powered conversational shopping assistant. This is an opportunity to join a high-visibility, cross-functional team that collaborates with partner teams, product, design, science and engineering.

You will own the quality improvement roadmap, diagnose AI quality gaps, and drive data-backed priorities to deliver measurable improvements, while