Senior Program Manager, AI & E‑Commerce Solutions

Apple Retail Shop; Austin (CO); Hybrid; USD 110,000 - 155,000; Full time

Job summary

Apple Store Online is seeking an exceptional Program/Project Manager to join the CSS team, delivering scalable, customer-centric processes and technology solutions for Retail Online and its global call center network.

You will lead end-to-end eCommerce initiatives, drive AI-enabled capabilities, coordinate cross-functional teams, manage scope and timelines, and influence architectural decisions while advocating for data governance and secure, sustainable solutions.

Qualifications

• 7+ years of professional experience in product, project, or program management.
• Broad experience with Contact Center and/or e‑Commerce systems and technologies (payments, order maintenance tools, telephony/chat systems).
• Ability to influence at all levels of an organization, including executive leadership.
• 11+ years of professional experience in a directly relatable role OR a BA/BS in a technical field.

Responsibilities

• Apply a broad range of program management skills to deliver new features for ASO, including AI-enabled experiences.
• Lead end-to-end implementation of mid-to-large scale eCommerce initiatives regionally/globally.
• Manage all phases: scope, resources, processes, requirements, timeline, testing, go-live and closeout.
• Communicate risks, trade-offs, and architecture considerations across leadership levels.
• Build relationships to align on scalable, secure, and sustainable solutions.
• Advise on system architecture and integration strategies to simplify workflows.
• Drive deep-dives with stakeholders to ensure objectives and measurable outcomes.
• Uphold Apple’s project management methodologies for high-quality delivery.
• Serve as a trusted technical SME for Retail Online.
• Foster an inclusive environment through respect and continuous learning.

Skills

Program Management

Cross-functional Leadership

E‑Commerce / Contact Center Tech

Technical Background

Education

BA/BS in a technical field or 11+ years related experience

Job description

Apple Store Online is seeking an exceptional Program/Project Manager to join the CSS team, delivering scalable, customer-centric processes and technology solutions for Retail Online and its global call center network.

You will lead end-to-end eCommerce initiatives, drive AI-enabled capabilities, coordinate cross-functional teams, manage scope and timelines, and influence architectural decisions while advocating for data governance and secure, sustainable solutions.