Senior Product Manager - AI & Omnichannel E-commerce

Apple Retail Shop; Shanghai (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

Apple Store Online is seeking a results-driven Senior Product Manager to own a portfolio of generative AI-enabled initiatives for its global contact center and retail experience. You will partner across product, engineering, AIML, design, and operations to deliver customer-centric solutions that scale.

You will define roadmaps, gather user insights, and translate complex business needs into actionable requirements, while leading cross-functional teams to ship features that enhance omnichannel

Qualifications

• 7+ years of professional experience in Product Management for e-commerce or a consumer digital product development.
• Record of leading complex technical projects with direct ownership of a product portfolio.
• Demonstrated ability to communicate effectively and influence at all levels of an organization.
• Experience in leveraging data and insights to deliver customer-facing digital products and capabilities globally.
• BA/BS degree or 11+ years professional experience in a directly relatable role.

Responsibilities

• Ideating and implementing generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
• Defining and communicating multi year strategies and roadmaps, requirements, and deployment plans to achieve business objectives.
• Creating buy-in for product vision and generative AI solutions
• Lead and simplify lasting technical and analytical solutions.
• Understanding and explaining complex business processes, systems, and tools with a keen focus on upstream/downstream impact
• Monitoring data and trends to identify product gaps and issues and solve them
• Leading user roundtables and gathering customer/user insights to inform business and technical decisions

Skills

Product Management

Cross-functional leadership

Data-driven decisions

Communication

E-commerce / digital products

Education

BA/BS degree or 11+ years experience in related role

Tools

SDLC

Agile / SCRUM

Job description

Apple Store Online is seeking a results-driven Senior Product Manager to own a portfolio of generative AI-enabled initiatives for its global contact center and retail experience. You will partner across product, engineering, AIML, design, and operations to deliver customer-centric solutions that scale.

You will define roadmaps, gather user insights, and translate complex business needs into actionable requirements, while leading cross-functional teams to ship features that enhance omnichannel