Senior Program Manager / Account Leader

Allen & Gerritsen; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Full-time employment

Paid time off

Sick leave

Federal holiday pay

Job summary

MSAG is seeking a resilient, high-EQ Program Manager to lead a critical federal contract in Washington, DC, rebuilding customer trust and guiding a specialized engineering team.

The ideal candidate has 15+ years of federal program management, U.S. Citizenship with ability to obtain a public trust, and active PMP/PfMP/PgMP certifications.

You will establish radical transparency with stakeholders, align scope with contract deliverables, manage risks, mentor staff, and drive execution excellence.

Qualifications

• Residency & Clearance: U.S. Citizenship required; ability to obtain a Federal Public Trust clearance.
• Education: Bachelor's degree in engineering, math, or science.
• Certifications: PMP, PfMP, PgMP or equivalent program management credentials.
• Experience: 15+ years in federal technical program management with crisis/change management.

Responsibilities

• Lead stakeholder alignment and ensure transparent reporting to customer leadership.
• Clarify, align, and manage contract scope to address core customer pain points.
• Identify risks early and drive root-cause problem solving with timely resolution.
• Lead, mentor, and realign a dedicated engineering team with MSAG standards.
• Develop monthly PMRs and present them to MSAG and customer representatives.
• Maintain scope discipline while pursuing opportunities for value-added growth.

Skills

Stakeholder management

Risk management

Team leadership

Executive communication

Education

Bachelor's degree in engineering, math, or science

Tools

PM certifications (PMPPfMPPgMP)

Job description

MicroSystems Automation Group (MSAG) is Mid-Sized Business providing Management Consulting, Information Technology, and Solutions products and services that create value and solve complex problems since 1987. We have a rich history of working with clients to understand their business problems and leverage our technical expertise and knowledge to deliver solutions to improve business performance.

Our company has a GREAT corporate culture, and we are committed to providing the very best to our clients and employees.

MSAG is seeking a resilient, high-EQ Program Manager to lead and rebuild a key technical contract by establishing critical customer trust and guiding a specialized engineering team. This role requires an experienced technical leader with an engineering or scientific background who excels in relationship building, clear boundary-setting, operational discipline, and team/task realignment.

The ideal candidate is a proactive communicator and change management leader who can step into a complex environment, establish radical transparency with customer stakeholders, realign team workflows to corporate and contract deliverables, and re-establish execution excellence. If you thrive on taking ambiguous and intricate delivery environments and turning them into showcase high-performing accounts, this role is for you.

Duties/Responsibilities:

Program Leadership, Operations & Risk Management

• Stakeholder Alignment & Transparency: Serve as the primary, visible interface to customer leadership. Address challenges directly by implementing clear, transparent operational reporting and high-accountability delivery cadences.
• Scope Management: Work closely with customer stakeholders to clarify, align, and manage scope expectations, ensuring contract deliverables directly resolve core customer pain points.
• Proactive Risk & Issue Resolution: Identify operational, technical, or relational risks early. Drive root-cause problem solving and deliver swift, communicative resolution to ensure customer confidence.
• Team Governance & Alignment: Lead, mentor, and realign a dedicated engineering team. Establish clear operational parameters between customer directives and contractual scope to ensure team activities are aligned with MSAG standards.
• Performance Culture & Accountabilities: Balance strong employee advocacy with high performance standards. Establish transparent metrics, individual performance goals, and a collaborative team environment that respects customer needs while maintaining contractor identity.
• Talent Development & Mentorship: Conduct regular one-on-ones, provide clear career paths, and build team morale around achievable, celebrated operational milestones.

Program Operations, Financials & Compliance

• Execution & Quality Assurance: Oversee daily technical execution, ensuring processes are streamlined, workflows are documentable, and contract outputs satisfy federal compliance standards.
• Financial Oversight and Management: Oversee monthly invoicing accuracy, manage labor hour ceilings, track PTO/travel requests, and maintain semi-monthly timecard compliance across the team, while managing profitability targets.
• Management Reporting: Develop and present concise, impactful Monthly Program Management Reviews (PMRs) for both MSAG executive leadership and customer representatives.

Account Strategy and Growth

• Delivery Excellence & Growth: Maintain a relentless focus on high-quality service delivery, leveraging strong customer trust as the foundation for long-term contract stability, recompete preparation, and organic expansion.
• Recompete & Capture Readiness: Maintain detailed knowledge of contract scope and performance data to lead future recompete and capture efforts seamlessly.
• Executive Presence: Navigate complex customer relationships, align priorities, and foster collaborative environments across multi-stakeholder groups.
• Scope Discipline: Maintain contractual scope boundaries professionally while identifying future opportunities to add value.

Required Education, Certifications & Experience

• Residency & Clearance: U.S. Citizenship is required. Must have the ability to obtain and maintain a Federal Public Trust clearance (Active security clearance preferred).
• Education: Bachelor's degree in engineering, math, or science.
• Certifications: Active Project Management Professional (PMP), Portfolio Management Professional (PfMP), Program Management Professional (PgMP), or equivalent formal program management certification is required. Exceptions may be made based on skills and experience.
• Experience: 15+ years of progressive federal technical program management experience, with proven experience in account turnaround, stakeholder relationship repair, or crisis/change management.

Preferred Skills, Competencies & Qualifications

• Relationship Recovery & Negotiation: Demonstrated capability to navigate sensitive customer relationships, de-escalate friction, and turn around underperforming or low-trust projects, if needed.
• Boundary-Setting & Scope Discipline: Ability to politely, firmly, and professionally enforce contractual scope boundaries with both internal staff and customer stakeholders, as appropriate.
• Emotional Intelligence & Change Management: Exceptional interpersonal skills needed to motivate an entrenched team and foster corporate alignment without damaging team morale.
• Technical Communication: Excellent executive-level written and verbal briefing skills, capable of translating complex engineering details into clear management metrics.

Full-time employees are eligible for paid company benefits, paid time off, sick leave and federal /national holiday pay.

MSAG is an Equal Opportunity Employer - Disability and Veteran

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