Senior Program Manager

PBG; Washington (District of Columbia); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401K Retirement Plan

Medical Plan options

Prescription benefit plan

Dental and Vision coverage

Employee Assistance Program

Disability insurance

Life and AD&D options

Yearly Bonuses

Paid Time Off / Holidays

Career/Professional Development

Job summary

PBG seeks an experienced Senior Program Manager to lead the consolidation of distributed Level 1 IT support into a unified MSP-delivered Service Desk for a federal client, guiding multi-phase advisory work from current-state assessment to SLA design and knowledge transfer.

The role requires governance, schedule and risk management, and executive briefings, with a focus on credible delivery and complex organizational change. Washington, DC hybrid work.

Qualifications

• Seven (7) years of program/project management experience.
• Three (3) years managing IT service transformation or MSP transition projects.
• Experience with Federal or financial services institutions.
• Strong stakeholder management and executive communication skills.
• Experience with change management in complex organizations.
• Project Management Professional (PMP) or equivalent project management certification.
• U.S. citizenship.

Responsibilities

• Serve as PBG's program lead for the task order, directing work across all phases and coordinating with the COR and TPOC.
• Conduct the project kickoff with Customer IT leadership and refine scope, timeline, and constraints.
• Establish project governance, including Steering Committee roles, meeting cadence, and RACI.
• Develop and maintain the Project Charter, PM Plan, Stakeholder Analysis & Communication Plan, and Risk & Issue Log.
• Deliver weekly status reports and monthly executive dashboards, and manage risk escalation.
• Lead stakeholder engagement across the Customer organization and ensure requirements are represented.
• Direct the work of non-key personnel and ensure quality and timelines.
• Ensure deliverables are complete, version-controlled, and accepted by the COR.
• Synthesize findings into executive summaries and update the project plan for later phases.
• Direct MSP transition playbook development and MSP oversight framework.

Skills

Program management

Stakeholder management

Executive communication

Change management

Education

PMP certification

Job description

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

Location

Hybrid – primarily remote, with occasional on-site presence at the Customer's facilities in Washington, DC as required (mainly for stakeholder engagement, interviews, and Service Desk observation, which may include occasional evening or weekend shifts during the initial assessment). Travel is not authorized; candidates must be able to reach the Washington, DC area locally.

Clearance/Screening Requirements

U.S. citizenship required.

Position Summary

PBG is seeking an experienced Senior Program Manager to lead PBG's support to our Customer as it consolidates distributed Level 1 (L1) IT support into a unified Service Desk delivered by a Managed Service Provider (MSP). This key position directs a multi-phase advisory engagement spanning current state assessment, future-state operating model and Service Level Agreement (SLA) design, knowledge transfer, ServiceNow configuration, and MSP readiness. The Senior Program Manager establishes project governance, manages schedule, risk, and deliverable quality, directs the work of the project team, and briefs Customer IT leadership on findings, strategic choices, and decision points. The role calls for disciplined program management, credibility with executive stakeholders, and experience guiding complex organizations through IT service transformation. This position is estimated at a minimum allocation of 35 percent.

Key Responsibilities

• Serve as PBG's program lead for the task order, directing work across all phases and coordinating with the Contracting Officer's Representative (COR) and Technical Point of Contact (TPOC).
• Conduct the project kickoff with Customer IT leadership, specialized IT team leaders, and business unit liaisons, and confirm and refine scope, objectives, timeline, and constraints with Customer leadership.
• Establish project governance, including Steering Committee roles and meeting cadence, working groups, decision-making protocols, escalation paths, and a RACI matrix for key activities and deliverables.
• Develop and maintain the Project Charter, Project Management Plan, Stakeholder Analysis & Communication Plan, and Risk & Issue Log, including the work breakdown structure (WBS), milestone schedule, resource allocation, quality assurance approach, and change control process.
• Deliver weekly written status reports and monthly executive dashboards, and manage issue and risk escalation.
• Lead stakeholder engagement across the Customer organization, including interviews, workshops, and focus groups, so stakeholders see their requirements represented in the future-state service design.
• Oversee and direct the work of non-key personnel, ensuring alignment with task order goals, quality standards, and timelines.
• Ensure every deliverable is complete, accurate, professionally formatted, and version-controlled, and manage submission, revision, and written acceptance through the COR.
• Synthesize assessment findings into executive summary reports and presentations that frame strategic choices and decision points for Customer IT leadership, and update the project plan for later phases.
• Direct development of the MSP transition playbook, MSP oversight framework, and final transformation report and executive briefing.
• Provide post-engagement advisory support during the Customer's initial MSP transition.
• Maintain the engagement's vendor-neutral advisory role; the Customer retains responsibility for all MSP procurement activities and vendor selection.
• Prepare the phase-out plan and confirm that all work products, equipment, and information are returned or stored in Customer repositories at closeout.

Minimum Qualifications

• Seven (7) years of program/project management experience.
• Three (3) years managing IT service transformation or MSP transition projects.
• Experience managing multi-phase consulting engagements.
• Demonstrated experience with Federal or financial services institutions.
• Strong stakeholder management and executive communication skills.
• Experience with change management in complex organizations.
• Project Management Professional (PMP) or equivalent project management certification.
• S. citizenship.

Highly Valued Qualifications Preferred, but Not Required

• Project Management Professional (PMP) certification.
• Three (3) or more years of experience working with the Federal Government.
• Experience with Federal Information Security Modernization Act (FISMA)/National Institute of Standards and Technology (NIST) compliance environments.
• Experience managing engagements in regulated financial services environments.

WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promoteteam workand inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Benefits

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance Program
• Short term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program

Equal Employment Opportunity Statement

PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates

Disclaimer

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.