Senior Program Manager

Halvik; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid holidays & PTO

Job summary

Halvik Corp. is seeking a seasoned IT program manager to oversee centralized service desk operations for a broad federal contract. You will manage incidents, service requests, and cross-functional teams while ensuring compliance with performance measures and deliverables.

Strong leadership and stakeholder communication are essential. The role emphasizes developing project artifacts, schedules, and risk logs, with focus on cost-effective, scalable IT infrastructure and service delivery in a

Qualifications

• BS/BA degree in related field (or equivalent).
• Minimum 8 years of experience, 4 in a supervisory role.
• Experience managing client interactions and providing weekly status updates.
• Strong ability to create and maintain project artifacts (charters, plans, schedules, risk logs, etc.).

Responsibilities

• Monitor and manage all services under the task order for contract compliance and performance.
• Lead enterprise service desk efforts and ensure timely incident and service request resolution.
• Develop infrastructure strategy and service delivery standards for the enterprise.

Skills

Project management

Leadership

Client communication

Education

BS/BA in related field

Tools

MS Project

Job description

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!

Position Overview

Halvik is seeking a candidate who will be responsible for monitoring and managing all service-oriented Information Technology (IT) support services to ensure compliance with contract requirements, performance measures, and deliverables and providing project management services. The primary customer requirement and long-term goal to be supported is to manage and maintain a centralized, enterprise service desk to provide IT support and services to an end user community, handling all incidents and service requests, and resolving technical issues.

Core Responsibilities

• Centrally monitor and manage all services provided under the task order to ensure compliance with requirements, performance measures, and deliverables to ensure contract success.

Minimum Requirements

• Education: BS/BA degree in related field (or equivalent)
• Experience: Minimum 8 years of experience, 4 of which are in a supervisory role
• Technical Proficiency:
• Experience in managing extensive client interactions and providing detailed status and progress for projects on a weekly (or on needed frequency) basis.
• Strong experience in creating and maintaining various project artifacts, including but not limited to: Project Charters and Initiation Documentation; Project Plans, including subsidiary plans for requirements management, change management, testing, communication, risks and issues, etc.; Project Schedules in MS Project; Resource Allocation Models and Resource Estimates; Risk and Issue Logs; Communication Plans; Quality Assurance Plas; and Project Status Reports.
• Expert level experience leading teams in an IT environment, including solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
• Capable of leading the development of infrastructure strategy, architecture, service delivery standards, and procedures for the enterprise.
• Ability to analyze and predict trends and develop long-range plans designed to maintain cost effectiveness and competitiveness of the enterprise's IT infrastructure.
• Proficient in project management planning and use of estimation tools.
• Certifications: PMP (required); ITIL V3 Foundations or comparable framework certification (preferred)
• Security Clearance: Public Trust

Preferred Expertise

• Demonstrated success supporting Federal enterprise help desk / service desk contracts.
• Strong technical analysis and troubleshooting capability and skills; ability to **escalate** complex issues; strong technical documentation skills.
• Strong analytical, written, and verbal communication skills, with the ability to translate technical risks and content into terms suitable for executive and government stakeholders.
• Ability to work collaboratively with others and contribute to a team environment.

Privacy Policy – Halvik Corp

Halvik Offers a Competitive Full Benefits Package Including

• Company-supported medical, dental, vision, life, STD, and LTD insurance
• Benefits include 11 federal holidays and PTO
• Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
• 401(k) with company matching
• Flexible Spending Accounts for commuter, medical, and dependent care expenses
• Tuition Assistance
• Charitable Contribution matching

Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.