Senior Program Manager

Iron Mountain; Springfield (IL); Remote; USD 120,000 - 161,000; Full time

Job summary

An established industry player is seeking a Senior Digital Solutions Program Manager to lead complex projects that drive innovative solutions for customers. This role offers the opportunity to work in a dynamic environment where your leadership will be pivotal in managing cross-functional teams and ensuring successful project delivery. You'll engage with stakeholders at all levels, utilizing your strong communication skills to navigate challenges and drive efficiency. If you're passionate about project management and eager to make a difference in a company committed to sustainability and excellence, this position is your chance to shine.

Qualifications

• 5-7 years of project management experience in a matrix environment.
• Bachelor's degree in Management or related field preferred.

Responsibilities

• Lead implementation programs for complex, enterprise-level solutions.
• Manage project teams and ensure stakeholder requirements are met.

Skills

Project Management

Communication Skills

Leadership

Process Improvement

Technical Implementation

Education

Bachelor's degree in Management

PMP Certification

Tools

Google Mail

Google Calendar

Google Meet

Smartsheet

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Senior Digital Solutions (DS) Program Manager is responsible for the end-to-end delivery of DS cross-functional programs for new and existing customers ensuring allocated projects are tracked, managed, and implemented in an effective manner, to the required specification and within budget.

The Program Manager works directly with customer business and internal Iron Mountain teams to implement business process management solutions. Demonstrating excellent leadership and teamwork is essential to ensure engagement models are followed and all relevant parties are updated on project progress regularly. A key aspect of the role is the effective communication across internal and external boundaries without exception ensuring clarity on workload management, scope, deliverables, activities, and timescales.

Also required to participate in planning and deployment management of internal departmental efficiency and standards projects as required.

Responsibilities:

• Responsible for leading implementation programs of highly complex, multi-service line, enterprise level technical solutions for DS customers. Duties include: setting realistic expectations, developing implementation methodology and strategy, developing a detailed plan to support the strategy, reporting status and executing the plan.
• Manages a matrixed project team including different internal areas based on the project requirements and also works directly with customer project management and their technical resources, providing direction to cross-functional team members.
• Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
• Accountable for ensuring the right level of resource available for projects which require support through load balancing between temporary and permanent resources. Also looks to utilize ‘Talent’ within the organization.
• Work closely with assigned Program Managers from other departments on required complex programs with multiple IRM platforms. Ensure Roles and Responsibilities are identified prior to customer and workstream team engagement. Ensure alignment for the duration of the project.
• Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
• Lead the development of tools and enhancements to standardize and automate processes and procedures for onboarding customers and operating procedures.
• Participate in the identification of existing and non-existing processes benefitting from process improvement/efficiency for the department. Assist with the creation of opportunity presentations that might be used to gain leadership buy-in.
• Manages customers through a system Change Control process including level of effort analysis and change implementation.
• Navigate both internally and externally within the organization to access resources and build consensus regarding strategy and direction of the project. Experience interfacing and managing customer relationships at the VP and above level.
• If required on programs, engage SMEs and manage contractually required Business Continuity Plan or Disaster Recovery Plan process and documentation creation, including test plans for simulated and/or live testing. Ensure plan, ownership, and timelines are identified.

Knowledge, Skills & Education:

• Requires 5-7 plus years of project management experience in a matrix and multi-project environment.
• Requires 3-5 plus years of experience managing implementations of highly technical, enterprise level BPO, Hosted, or similar systems;
• Bachelor’s degree in Management or related field preferred or equivalent work experience.
• PMP Certification.
• Strong computer skills. Must be proficient with Google Mail, Google Calendar, Google Meet, and have the ability to quickly become proficient with Digital Solution products. (Smartsheet experience preferred.)
• Ability to quickly understand tools required by customers to use for program management and communications that may not be on the IRM standard platform.
• Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization.

Desirable:

• Experience with Software Development Life Cycle (SDLC) processes;
• Experience with scanning projects Kofax Capture, Kofax KTM, Globalscape.
• Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.).
• Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
• National and International travels as required (25%-40% of time).

#LI - Remote

Reasonably expected salary range: $120,500.00 - $160,600.00

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by