Senior Program Manager

TalentBurst; San Francisco (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading global hospitality platform seeks a Senior Program Manager to enhance the Unified Quality Enforcement Program. This fully remote role requires in-depth experience in program management, strategic thinking, and stakeholder engagement to drive quality initiatives and improve guest experiences.

Qualifications

• 10+ years of experience in program management or operations.
• Demonstrated ability to manage multiple projects effectively.
• Strong data interpretation skills for enhancing program outcomes.

Responsibilities

• Develop strategic roadmaps for the community program.
• Liaise between teams for effective program execution.
• Analyze program performance data for continuous improvement.

Skills

Analytical skills

Project management

Communication skills

Problem-solving

Collaboration

Strategic thinking

Education

Bachelor's degree in a relevant field

MBA or equivalent advanced degree

Tools

Google Suite

Asana

Airtable

Trello

Jira

Slack

Zoom

Canva

Job description

Role: Senior Program Manager
Duration: 7+ months
Location: 100% Remote

• Client is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere. The Community Blueprint team, part of Global Operations, aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. As a member of the Community Blueprint team, your role will be pivotal in driving strategic program management and roadmap planning for the Unified Quality Enforcement Program (UQE), ensuring that we enhance the guest and host experience through effective quality enforcement initiatives.
  Position Overview
• We are seeking a highly experienced Senior Program Manager who will focus on roadmap planning and strategic program management for the UQE. In this role, you will be responsible for defining, executing, and managing programs that ensure the enforcement of quality standards across ***'s offerings. Your leadership will be crucial in aligning cross-functional teams, setting strategic priorities, and driving initiatives that enhance the quality of the *** experience.
• This role requires a blend of program management expertise, strategic thinking, and the ability to influence stakeholders at all levels.

Typical Day

• Develop and maintain the strategic roadmap for the Unified Quality Enforcement Program, ensuring alignment with organizational goals and priorities.
• Act as the primary liaison between the Community Blueprint team and various functions including product, operations, and policy, facilitating effective communication and collaboration.
• Oversee the planning, execution, and assessment of quality enforcement initiatives, ensuring timely delivery and measurable outcomes.
• Collaborate with cross-functional teams to identify quality standards and best practices that drive operational excellence and improve the guest and Host experience.
• Analyze program performance data to inform decision-making, identify areas for improvement, and drive continuous enhancements to quality enforcement efforts.
• Design and implement program governance frameworks to ensure accountability, transparency, and alignment across all initiatives.
• Present program updates, findings, and recommendations to senior leadership and key stakeholders, effectively communicating complex concepts in a clear and actionable manner.

Skills:

• A bachelor's degree in a relevant field; an MBA or equivalent advanced degree is preferred, with 10+ years of experience in program management, operations, or a related role.
• Proven experience in strategic program management, with a strong track record of leading cross-functional initiatives that drive business impact.
• Excellent analytical skills, with the ability to interpret data and make data-driven decisions to enhance program outcomes.
• Strong project management skills, including the ability to manage multiple projects simultaneously and achieve results in a fast-paced environment.
• Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all levels of the organization.
• A self-starter with a strong problem-solving mindset, capable of navigating ambiguity and driving initiatives forward.
• Demonstrated ability to build relationships and collaborate effectively across diverse teams and functions.
• A passion for quality and a commitment to delivering exceptional experiences for guests and Hosts.
• Proven experience in operations management, project management, or a similar role.
• Proficiency in utilizing project management tools, communication platforms, and collaboration software, such as Google Suite, Asana, Airtable, Figma, Trello, Jira, Slack, Zoom, Miro, Campaign Monitor, Canva.
• Ability to adapt to changing priorities, work independently, and solve problems creatively.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively with diverse teams and stakeholders.
• Strategic thinking and analytical skills to evaluate processes and identify areas for improvement.