Senior Program Manager

Top Prospect Group; Seymour (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Top Prospect Group in Seymour, CT is seeking an experienced Senior Program Manager to lead key customer accounts in a fast-paced EMS environment. You will own the financial, operational, and commercial performance of major programs and serve as the primary customer contact, coordinating with Engineering, Operations, Supply Chain, Quality, and Leadership.

The role requires senior-level account management, contract negotiation experience (MSAs), and deep ERP/MRP knowledge.

Qualifications

• 8+ years of combined experience in Program Management, Business Management, Engineering, Operations, and/or Procurement.
• Experience in contract manufacturing or Electronic Manufacturing Services (EMS).
• Senior-level customer/account management experience.
• Experience negotiating contracts and Master Service Agreements (MSAs).
• Strong understanding of ERP/MRP systems.
• Ability to interpret multi-level Bills of Material and technical drawings.
• Experience with configuration management systems.
• Understanding of GAAP and program financial performance.
• Strong negotiation, communication, and presentation skills.
• Ability to manage multiple complex programs and priorities.
• Medical device or regulated manufacturing experience preferred.
• Strong leadership, problem-solving, and decision-making skills.

Responsibilities

• Serve as the primary customer contact for assigned accounts and programs.
• Manage the financial, operational, and commercial performance of customer programs.
• Build and maintain strong customer relationships to support retention and growth.
• Represent customer requirements internally across Engineering, Manufacturing, Supply Chain, Quality, Operations, and senior management.
• Lead negotiations and administration of customer contracts, including MSAs.
• Identify opportunities for organic revenue and account growth.
• Monitor program performance including quality, on-time delivery, inventory, ECO management, cost, and schedule.
• Establish program milestones and monitor adherence to master plans and schedules.
• Identify program risks and drive issues through resolution.
• Develop reporting and control systems to measure program progress and identify potential problems.
• Coordinate activities across Procurement, Engineering, Manufacturing, Quality, Logistics, and administrative functions.
• Maintain a minimum 12-month rolling customer forecast.
• Manage material requirements, long-lead purchases, and customer inventory exposure.
• Prepare and lead Quarterly Business Reviews with customers.
• Review program costs, material disposition, cost variances, and additional customer requirements.
• Coordinate new quotations with Sourcing and Engineering.
• Manage customer production schedules and delivery commitments.
• Address Engineering Change Orders (ECOs), temporary deviations, timing changes, and associated costs.
• Reconcile customer and program liabilities including tooling, NRE, and PPV.
• Participate in production, shortage, and other critical operational meetings.
• Identify opportunities to improve cost, quality, lead time, and overall customer performance.
• Support and mentor other Program Managers when required.

Skills

EMS experience

Account management

Contract negotiation

Leadership

ERP/MRP knowledge

Education

Bachelor's degree in Business, Engineering, Operations, or related discipline

Tools

MS Office Suite

ERP/MRP systems

Baan or similar ERP

Job description

Job Details

Senior Program Manager will be $85,000–$110,000 direct hire with benefits

Job Location CT – Seymour, CT; Onsite preferred; remote may be considered for the right candidate

Description

We are seeking an experienced Senior Program Manager to manage key customer accounts and programs within a fast-paced electronics manufacturing environment. This is a highly customer-facing position responsible for the financial, operational, and commercial performance of assigned programs. The Senior Program Manager will serve as the primary point of contact for customers while working closely with Engineering, Operations, Supply Chain, Quality, Manufacturing, and senior leadership.

The ideal candidate will have extensive contract manufacturing or Electronic Manufacturing Services (EMS) experience, strong customer relationships, and experience negotiating customer agreements, including Master Service Agreements (MSAs). We are looking for a senior-level Program Manager who can help manage and grow existing business while also bringing strong industry relationships and customer contacts.

Duties and Responsibilities

• Serve as the primary customer contact for assigned accounts and programs
• Manage the financial, operational, and commercial performance of customer programs
• Build and maintain strong customer relationships to support retention and business growth
• Represent customer requirements internally across Engineering, Manufacturing, Supply Chain, Quality, Operations, and senior management
• Lead negotiations and administration of customer contracts, including MSAs
• Identify opportunities for organic revenue and account growth
• Monitor program performance including quality, on-time delivery, inventory, ECO management, cost, and schedule
• Establish program milestones and monitor adherence to master plans and schedules
• Identify program risks and drive issues through resolution
• Develop reporting and control systems to measure program progress and identify potential problems
• Coordinate activities across Procurement, Engineering, Manufacturing, Quality, Logistics, and administrative functions
• Maintain a minimum 12-month rolling customer forecast
• Manage material requirements, long-lead purchases, and customer inventory exposure
• Prepare and lead Quarterly Business Reviews with customers
• Review program costs, material disposition, cost variances, and additional customer requirements
• Coordinate new quotations with Sourcing and Engineering
• Manage customer production schedules and delivery commitments
• Address Engineering Change Orders (ECOs), temporary deviations, timing changes, and associated costs
• Reconcile customer and program liabilities including tooling, NRE, and PPV
• Participate in production, shortage, and other critical operational meetings
• Identify opportunities to improve cost, quality, lead time, and overall customer performance
• Support and mentor other Program Managers when required

Qualifications

• 8+ years of combined experience in Program Management, Business Management, Engineering, Operations, and/or Procurement
• Strong experience within contract manufacturing or Electronic Manufacturing Services (EMS)
• Senior‑level customer/account management experience
• Experience negotiating contracts and Master Service Agreements (MSAs)
• Demonstrated ability to manage the financial and operational performance of major customer programs
• Strong existing industry relationships and customer contacts highly desirable
• Experience identifying and developing opportunities to grow customer accounts
• Strong understanding of ERP/MRP systems
• Ability to interpret multi-level Bills of Material and technical drawings
• Experience with configuration management systems
• Understanding of GAAP and program financial performance
• Strong negotiation, communication, and presentation skills
• Ability to manage multiple complex programs and priorities
• Medical device or other regulated manufacturing industry experience preferred
• Strong leadership, problem‑solving, and decision‑making skills

Education and Experience

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or related discipline
• 8+ years of relevant industry experience
• Contract manufacturing/EMS experience strongly preferred
• Medical device or regulated manufacturing experience is a plus
• CPIM or PMP certification is a plus but not required
• Computer Skills
• ERP/MRP systems
• Microsoft Office Suite including Word, Excel, PowerPoint, and Project
• Configuration Management Systems
• Experience with BaaN or similar ERP systems preferred

Company Overview

Founded in 2010, Top Prospect Group was created with a focus on matching high‑quality candidates with top clients while fostering an environment where success is shared by all. In 2023, the company was acquired by HW Staffing Solutions, expanding its service offerings to include technology and professional services.