Program Manager

Impact Electronic Solutions, Inc.; Vancouver (WA); On-site; USD 81,000 - 102,000; Full time

Job summary

Impact Electronic Solutions, Inc. is seeking a Program Manager to lead and manage customer programs in a fast-paced electronic manufacturing services environment. This role requires a hands-on leader with strategic thinking, able to bridge customer expectations and business deliverables.

The ideal candidate will manage cross-functional teams, conduct regular program reviews, and ensure successful execution. A minimum of 3 years of relevant experience is required.

Qualifications

• 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS.
• Ability to travel periodically to customer locations.
• Able to read engineering drawings and technical documents.

Responsibilities

• Lead and manage customer programs in an EMS environment.
• Act as the main point of contact for customers.
• Conduct regular program reviews to assess progress.

Skills

Computer literacy

Customer communication

Conflict resolution

Interpersonal skills

Education

Bachelor’s Degree

PMP or similar certification

Tools

ERP system

Job description

Position Title

Program Manager

Department

Programs

Reports to

Manager, Program Management

Wage Range

$81,000-$102,000 + Commissions

Job Summary

We are seeking a Program Manager to lead and manage customer programs in our fast‑paced electronic manufacturing services (EMS) environment. This role bridges customer expectations and business deliverables, ensuring that programs are executed successfully while maintaining profitability and high customer satisfaction. The ideal candidate is a hands‑on leader with a strategic mindset, technical depth, and a proactive approach to solving problems.

Principal Accountabilities

• Understand and stay current with customer expectations and align them with the company’s business requirements to define clear deliverables.
• Act as the main point of contact for customers, ensuring consistent and effective communication throughout the program lifecycle.
• Conduct regular internal and customer program reviews to assess progress, identify challenges, and propose solutions.
• Lead cross‑functional teams (engineering, supply chain, manufacturing, quality) to execute programs on time and within budget.
• Ensure appropriate cross‑functional problem‑solving initiatives are in place to address program issues and risks.
• Coordinate all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
• Communicate program requirements and updates effectively to functional and business management teams.
• Develop quotations based on Customer Request for Quotes, coordinate material quoting with the SFE Quote Analyst, and establish labor pricing.
• Ensure accurate input and maintenance of sales orders in the ERP system.
• Manage engineering change orders with customer.
• Administer and coordinate the entire supply‑chain commitment process with internal operations and communicate order status and commitments to the customer.
• Manage inventory levels for each assigned customer.

Minimum Qualifications

• Highly computer literate.
• Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry.
• 3+ years’ experience using an ERP system.
• Ability to travel periodically to customer locations.

Minimum Competencies

• Ability to communicate complex issues and help gain consensus through the various levels of organizations, whether internally or externally, in order to accomplish what needs be done.
• Able to read engineering drawings and technical documents, and should be able to relate any important changes to engineering and other functional groups.
• Understand how material demand is driven; organized, and the systematic management of materials for manufacturing.
• Program managers are the central focal point between SFE and the OEM and often act as mediators between different functional groups; they should be able to handle conflict.
• Interpersonal skills to effectively interact with all levels of staff.

Preferred Qualifications

• 5 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry.
• PMP or similar project management certification is desirable.
• Bachelor’s Degree.

Preferred Competencies

• Ability to provide leadership and guidance to team members supporting assigned accounts.
• Strong organizational and communication skills.