Senior Program Manager

Expedia Group; Seattle (WA); On-site; USD 185,000 - 258,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a Senior Program Manager in IT to lead enterprise-scale programs, including AI deployments and workplace productivity initiatives. You will drive governance, manage budgets, align stakeholders, and deliver measurable outcomes while coordinating across engineering, operations, and business teams.

You will partner with vendors, manage risks, and communicate status to executives, shaping a culture of collaboration and continuous improvement.

Qualifications

• Bachelor’s degree in a technical, business, or related field, or equivalent practical experience in program or project management.
• Significant experience leading end-to-end program or project delivery in a technical or product development environment, including ownership of timelines, scope, and risk management across multiple teams or services.
• Demonstrated ability to manage complex stakeholder landscapes, with clear communication of plans, status, and risks to both technical and non-technical audiences.
• Proven track record using data, metrics, and tooling to monitor program health, drive accountability, and inform prioritization and trade-off decisions.

Responsibilities

• Lead end-to-end delivery of multiple complex, high-visibility, and transformational programs — including enterprise-wide AI deployments, workplace productivity solutions, and operational unification initiatives.
• Build and maintain program governance structures, including business cases, stakeholder alignment, budgets, risk registers, and executive communications.
• Quickly develop deep knowledge of new domains and build trusted relationships with stakeholders across all levels of the organization.
• Partner with and oversee vendors in support of program delivery, ensuring alignment with business objectives and contractual performance standards.
• Proactively identify, assess, and mitigate risks and issues — anticipating challenges before they create program impacts.
• Integrate timelines, milestones, and cross-program dependencies, making real-time adjustments to keep delivery on track.
• Apply systems thinking to connect people, process, and technology, and implement holistic solutions to complex organizational challenges.
• Communicate program status, risks, and outcomes clearly and confidently to senior and executive audiences, adapting messaging to diverse stakeholder groups.
• Define measures of success, evaluate progress, and lead continuous improvement efforts across program execution.
• Guide functional peers on frameworks and methodologies, and foster a culture of cross-functional collaboration and knowledge sharing.

Skills

Stakeholder management

Risk management

Governance

Education

Bachelor’s degree in technical, business, or related field

Tools

ServiceNow

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Program Manager, The Information Technology (IT) team enables EG with productivity tools, support operations, corporate networking, hybrid data centers, network operations center/site reliability, and IT Service Management. The TPM function with IT drives end-to-end delivery for cross-functional technical programs from idea to launch so the business gets predictable, measurable outcomes. Leveraging a blend of agile and traditional methodologies, this team enables clarity, accountability, and execution through structured planning, well-defined scope and success metrics, disciplined risk and dependency management, and transparent communication with engineering, operations, and business stakeholders.

In This Role, You Will

• Lead end-to-end delivery of multiple complex, high-visibility, and transformational programs — including enterprise-wide AI deployments, workplace productivity solutions, and operational unification initiatives
• Build and maintain program governance structures, including business cases, stakeholder alignment, budgets, risk registers, and executive communications
• Quickly develop deep knowledge of new domains and build trusted relationships with stakeholders across all levels of the organization
• Partner with and oversee vendors in support of program delivery, ensuring alignment with business objectives and contractual performance standards
• Proactively identify, assess, and mitigate risks and issues — anticipating challenges before they create program impacts
• Integrate timelines, milestones, and cross-program dependencies, making real-time adjustments to keep delivery on track
• Apply systems thinking to connect people, process, and technology, and implement holistic solutions to complex organizational challenges
• Communicate program status, risks, and outcomes clearly and confidently to senior and executive audiences, adapting messaging to diverse stakeholder groups
• Define measures of success, evaluate progress, and lead continuous improvement efforts across program execution
• Guide functional peers on frameworks and methodologies, and foster a culture of cross-functional collaboration and knowledge sharing

Minimum Qualifications

• Bachelor’s degree in a technical, business, or related field, or equivalent practical experience in program or project management.
• Significant experience leading end-to-end program or project delivery in a technical or product development environment, including ownership of timelines, scope, and risk management across multiple teams or services.
• Demonstrated ability to manage complex stakeholder landscapes, with clear communication of plans, status, and risks to both technical and non-technical audiences.
• Proven track record using data, metrics, and tooling to monitor program health, drive accountability, and inform prioritization and trade-off decisions.

Preferred Qualifications

• Program management experience delivering large-scale, transformational programs in complex enterprise environments, with a demonstrated history of achieving measurable business outcomes
• Experience leading enterprise-wide AI, automation, or workplace productivity solution deployments
• PMP, PgMP, or equivalent program management certification
• Experience in IT Service Management (ITSM) and enterprise service delivery
• Familiarity with ServiceNow or similar ITSM platforms
• Agile or hybrid delivery methodology experience

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.