Senior Manager, Technical Operations

Expedia, Inc.; Austin (TX); On-site; USD 156,500 - 250,500; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Manager, Technical Product Operations to scale Digital Operations through strong technical program leadership, governance, and cross-functional execution. You will drive intake, prioritization, and roadmaps across channels including Marketing Operations, Web, CRM, Analytics, and AI.

You will partner with Product, Engineering, Marketing, and other teams to deliver high-impact initiatives, build repeatable playbooks, and mature operating models as the organization

Qualifications

• 8+ years of experience in Technical Program Management, Product Operations, Product Management, Marketing Operations, or a related field.
• Proven experience leading complex cross-functional initiatives across business, product, engineering, and operations teams.
• Strong understanding of software development lifecycles, Agile methodologies, and product delivery frameworks.
• Experience creating scalable processes, governance models, and operating cadences for teams working across multiple functions or channels.
• Demonstrated ability to drive intake, prioritization, planning, and dependency management across competing demands.
• Experience working with Marketing Technology, CRM, web platforms, digital experience systems, analytics, or broader data ecosystems.
• Strong analytical, problem-solving, and organizational skills, with the ability to translate ambiguity into clear plans and actions.
• Excellent communication and stakeholder management skills, including experience working with senior leaders and cross-functional partners.
• Experience leading change, improving team effectiveness, and driving operational maturity within a growing organization.

Responsibilities

• Own the end-to-end intake, prioritization, and roadmap management process across Digital Operations initiatives spanning Marketing Operations, Engineering, Web, Paid Media, CRM, Analytics, AI, and new partner-facing channels.
• Serve as the technical program lead across a complex portfolio of work, ensuring initiatives are clearly defined, appropriately prioritized, and executed with strong cross-functional alignment.
• Drive quarterly and annual planning cycles, including capacity planning, dependency management, sequencing, and resource allocation across multiple teams and workstreams.
• Establish and continuously improve governance frameworks, decision-making processes, operating rhythms, and escalation paths that help the organization scale effectively.
• Build repeatable playbooks, documentation standards, and execution frameworks that create consistency across how work is requested, assessed, planned, delivered, and measured.
• Partner closely with Product, Engineering, Marketing Operations, Web Experience, Paid Media, CRM, Analytics, and business stakeholders to coordinate complex cross-functional initiatives from concept through implementation.
• Identify and manage risks, blockers, dependencies, and timeline tradeoffs, and ensure leaders have the right visibility to make informed decisions.
• Create clear accountability models and mechanisms that help teams adhere to process while still moving with speed and flexibility.
• Develop reporting frameworks and dashboards that provide visibility into throughput, capacity, roadmap health, delivery performance, and business impact.
• Lead operational reviews and executive communications that support prioritization, portfolio decisions, and continuous improvement.
• Identify process inefficiencies and drive operational improvements that increase delivery quality, execution speed, and organizational effectiveness.
• Build a strong understanding of the broader marketing and digital technology ecosystem, including CRM, marketing automation, web platforms, data platforms, analytics, paid media technologies, and AI-enabled workflows, to support modernization and integration efforts.

Skills

Technical Program Management

Cross-functional leadership

Agile methodologies

Product Operations

Marketing Operations

Stakeholder management

Communication

Change management

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Manager, Technical Product Operations

Introduction to the Team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services, helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through one of the most connected marketplaces in travel.

We are looking for a Senior Manager, Technical Product Operations to help scale Digital Operations by bringing stronger technical program leadership, operating rigor, and cross-functional execution to the team. This role will be responsible for creating and evolving the processes, governance, and planning frameworks that enable our organization to deliver effectively across Paid Media, Web, Email, CRM, Engineering and emerging digital channels.

This person will act as the technical PM and operational backbone for the team, driving intake, prioritization, dependency management, roadmap visibility, and execution discipline across initiatives. They will work across Marketing Operations, Engineering, Product, Web Experience, Paid Media, CRM, Analytics, and AI to ensure the highest-value work is moving forward, teams are aligned, and operating models continue to mature as the organization grows.

This is a high-impact role for a leader who can bring structure to ambiguity, create scalable ways of working, and raise the bar on how cross-functional digital initiatives are planned and delivered.

In this role, you will:

• Own the end-to-end intake, prioritization, and roadmap management process across Digital Operations initiatives spanning Marketing Operations, Engineering, Web, Paid Media, CRM, Analytics, AI, and new partner-facing channels.
• Serve as the technical program lead across a complex portfolio of work, ensuring initiatives are clearly defined, appropriately prioritized, and executed with strong cross-functional alignment.
• Drive quarterly and annual planning cycles, including capacity planning, dependency management, sequencing, and resource allocation across multiple teams and workstreams.
• Establish and continuously improve governance frameworks, decision-making processes, operating rhythms, and escalation paths that help the organization scale effectively.
• Build repeatable playbooks, documentation standards, and execution frameworks that create consistency across how work is requested, assessed, planned, delivered, and measured.
• Partner closely with Product, Engineering, Marketing Operations, Web Experience, Paid Media, CRM, Analytics, and business stakeholders to coordinate complex cross-functional initiatives from concept through implementation.
• Identify and manage risks, blockers, dependencies, and timeline tradeoffs, and ensure leaders have the right visibility to make informed decisions.
• Create clear accountability models and mechanisms that help teams adhere to process while still moving with speed and flexibility.
• Develop reporting frameworks and dashboards that provide visibility into throughput, capacity, roadmap health, delivery performance, and business impact.
• Lead operational reviews and executive communications that support prioritization, portfolio decisions, and continuous improvement.
• Identify process inefficiencies and drive operational improvements that increase delivery quality, execution speed, and organizational effectiveness.
• Build a strong understanding of the broader marketing and digital technology ecosystem, including CRM, marketing automation, web platforms, data platforms, analytics, paid media technologies, and AI-enabled workflows, to support modernization and integration efforts.

Experience and Qualifications

Required

• 8+ years of experience in Technical Program Management, Product Operations, Product Management, Marketing Operations, or a related field.
• Proven experience leading complex cross-functional initiatives across business, product, engineering, and operations teams.
• Strong understanding of software development lifecycles, Agile methodologies, and product delivery frameworks.
• Experience creating scalable processes, governance models, and operating cadences for teams working across multiple functions or channels.
• Demonstrated ability to drive intake, prioritization, planning, and dependency management across competing demands.
• Experience working with Marketing Technology, CRM, web platforms, digital experience systems, analytics, or broader data ecosystems.
• Strong analytical, problem-solving, and organizational skills, with the ability to translate ambiguity into clear plans and actions.
• Excellent communication and stakeholder management skills, including experience working with senior leaders and cross-functional partners.
• Experience leading change, improving team effectiveness, and driving operational maturity within a growing organization.

Preferred

• Experience supporting Marketing, Digital Experience, Paid Media, CRM, Growth, or MarTech organizations.
• Experience working with AI, automation, and modern workflow technologies.
• Familiarity with enterprise data ecosystems, cloud technologies, and platform integration initiatives.
• Experience developing portfolio management, roadmap governance, or strategic planning processes.
• Experience building dashboards, KPIs, and executive reporting mechanisms that connect operational health to business outcomes.

#LI-AD1

The total cash range for this position in Austin is $156,500.00 to $219,000.00. Employees in this role have the potential to increase their pay up to $250,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.