Program Manager – Commercial Operations B2B Supply

11105 Expedia, Inc.; Seattle (WA); On-site; USD 111,000 - 155,000; Full time

Benefits offered by this job

medical coverage

dental coverage

vision coverage

paid time off

Employee Assistance Program

wellness and travel reimbursement

travel discounts

IATAN membership

Job summary

Expedia Group is seeking an experienced Program Manager to join our Commercial Operations team in Seattle. You will lead cross‑functional programs, design governance structures, and drive end-to-end delivery across multiple workstreams to transform our travel partner operations.

The role requires 5+ years leading complex programs, solid PMP/Agile credentials, and the ability to influence executives without direct authority. A background in travel and customer-centric sales is highly valued.

Qualifications

• Bachelor's or Master's degree in Business, Operations, or a related field.
• 5+ years of proven experience leading complex, cross‑functional, large-scale business programs and initiatives.
• Strong knowledge of project management methodologies (e.g., PMP, Agile) with relevant certifications.
• Experience in the travel industry, with a deep understanding of customer‑centric and sales operations.
• Outstanding communication and interpersonal skills, with the ability to influence without direct authority.
• Skilled at managing upward and laterally — building trust with functional leaders and executives to drive alignment and unblock decisions, despite having no direct authority over the teams executing the work.
• Proven track record of delivering results in ambiguous and fast‑paced environments.
• Strong business acumen and ability to connect program execution with broader business goals.
• Experience in change management and driving organizational transformation.

Responsibilities

• Lead and oversee large-scale, complex programs requiring coordination across multiple teams and organizations.
• Design and optimize program structures, governance, and frameworks throughout the program lifecycle.
• Manage cross functional teams with clear roles, responsibilities, and accountability.
• Anticipate, assess, and manage dependencies, resources, risks, and issues across multiple workstreams.
• Develop and track KPIs to measure program effectiveness and drive continuous improvement.
• Lead stakeholder management and communication for different audiences.
• Influence senior leaders to secure prioritization and resources across teams without direct authority.
• Drive programs that significantly impact the business and shape travel's future.

Skills

Program management

Cross-functional leadership

Agile methodologies

Travel industry knowledge

Education

Bachelor's or Master's in Business

Tools

PMP Certification

Agile

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team: Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

Make An Impact! This role offers an exciting opportunity to make a substantial impact on our business and the travel industry. Join our team and lead the charge in driving transformational change for our Travel Partners and teams! We are seeking an experienced Program Manager to join our Commercial Operations team. This role will lead complex, cross‑functional programs that drive transformational change for our Travel Partners and teams. The ideal candidate will be able to navigate ambiguity, influence stakeholders across all levels, and deliver high‑impact results in our fast‑paced travel industry.

In This Role You Will

• Lead and oversee large-scale, complex programs requiring coordination across multiple teams and organizations
• Design and optimize effective program structures, governance, and frameworks throughout the program lifecycle
• Program Manage cross functional teams, ensuring clear roles, responsibilities, and accountability
• Anticipate, assess, and manage dependencies, resources, risks, and issues across multiple workstreams
• Develop and track key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement
• Lead stakeholder management and communication, tailoring messages for different audiences
• Influence and align functional leaders and senior stakeholders without formal authority, building the credibility and relationships needed to secure prioritization, resourcing, and follow‑through across teams that don't report to this role
• Drive Key programs that significantly impact the business and shape the future of travel
• Lead end-to-end program execution, from concept to delivery and post‑implementation evaluation
• Contribute to building a high-performing program management organization
• Collaborate with senior leadership to align program objectives with company strategy
• Identify and leverage emerging trends and technologies to enhance program effectiveness

Experience and Qualifications

• Bachelor's or Master's degree in Business, Operations, or a related field
• 5+ years of proven experience leading complex, cross‑functional, large-scale business programs and initiatives
• Strong knowledge of project management methodologies (e.g., PMP, Agile) with relevant certifications
• Experience in the travel industry, with a deep understanding of customer‑centric and sales operations
• Outstanding communication and interpersonal skills, with the ability to influence without direct authority
• Skilled at managing upward and laterally — building trust with functional leaders and executives to drive alignment and unblock decisions, despite having no direct authority over the teams executing the work
• Proven track record of delivering results in ambiguous and fast‑paced environments
• Strong business acumen and ability to connect program execution with broader business goals
• Experience in change management and driving organizational transformation

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical coverage
• dental coverage
• vision coverage
• paid time off
• Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.

Across our brands and business, we help travelers explore the world with confidence and ease.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.

Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.

We provide industry‑leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.