Senior Program Manager

Ultipro; Danvers (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid Time Off

401K with company match

Job summary

Bunzl is seeking an experienced Senior Program Manager to lead large-scale, customer-facing programs from contract award through completion. You will coordinate across Sales, Product Development, Procurement, Operations, Customer Service, Field Services, and Finance to ensure programs are delivered on time and within scope.

The role requires extensive program management experience, strong leadership, and exceptional communication skills to oversee complex multi-department projects.

Qualifications

• 7+ years of project or program management experience.
• 3+ years leading customer-facing projects or strategic accounts.
• Experience coordinating with multiple departments and stakeholders.

Responsibilities

• Lead large-scale customer implementations and programs from contract award through completion.
• Serve as the main point of contact for assigned customers and executives.
• Build strong customer relationships through regular communication and issue resolution.
• Manage scope, timelines, deliverables, and risks to meet customer expectations.
• Develop program plans, schedules, milestones, dashboards, and success metrics.

Skills

Project management

Stakeholder management

Cross-functional leadership

Communication

Budgeting & reporting

MS Office & PM tools

Education

Bachelor's degree

Job description

• Pay or shift range: $100,000 USD to $120,000 USD
  The salary range is based on a variety of factors, including experience, education, certifications and geographic location.
• Travel Required : Yes

Description

McCue is looking for an experienced Senior Program Manager to lead large-scale, customer-facing programs from contract award through completion.

This position will serve as the main point of contact between customers and McCue’s internal teams. The Senior Program Manager will coordinate complex projects across Sales, Product Development, Procurement, Operations, Customer Service, Field Services, and Finance to ensure programs are completed on time, within scope, and in line with customer expectations.

Responsibilities:

• Lead large-scale customer implementations, rollouts, and strategic programs from contract award through completion.
• Serve as the main point of contact for assigned customers.
• Build strong customer relationships through regular communication and timely issue resolution.
• Manage customer expectations related to project scope, timelines, deliverables, and risks.
• Develop program plans, schedules, milestones, dashboards, communication plans, and success measures.
• Coordinate activities across sales, product development, procurement, operations, customer service, field services, and finance.
• Lead cross-functional teams and hold team members accountable for deadlines and deliverables.
• Maintain accurate program documentation, reporting, budgets, and financial information.
• Identify and manage program risks, resource needs, dependencies, and possible delays.
• Escalate critical concerns and work with the appropriate teams to resolve them.
• Provide regular program updates to customers and McCue leadership.
• Manage project changes through the appropriate review and approval process.
• Support the transition from project implementation to ongoing operational support.
• Document lessons learned and improve PMO processes, tools, and standards.
• Support portfolio reporting and long-term planning.

Requirements:

• High school diploma or equivalent required
• Bachelor’s degree in business, engineering, operations, supply chain, project management, or a related field.
• A minimum of seven years of project or program management experience.
• Three or more years of experience leading customer-facing projects, implementations, or strategic account initiatives.
• Experience managing complex projects involving several departments.
• Strong planning, scheduling, budgeting, risk management, and reporting experience.
• Experience serving as a main point of contact for customers, senior stakeholders, or executive sponsors.
• Ability to lead and influence teams without direct authority.
• Strong verbal, written, and presentation skills.
• Advanced experience with Microsoft Office and project management tools.

Project Management Skills and Proficiencies

• Organization & time management
• Communication
• Problem solving
• Leadership at any level

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow, and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Travel Required

Yes . 20%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.