Senior Program Lead - Multi-Channel Delivery

Publicis Health; New York (NY); On-site; USD 75,000 - 120,000; Full time

Job summary

CoLab at Publicis Health is seeking a Senior Program Manager to lead multi-channel projects of large size or complexity, ensuring delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics.

The role involves overseeing SOW development, budgets, and resource planning, while guiding cross-functional teams and vendors to timely completion, risk mitigation, and process improvements.

Qualifications

• Professional presentation and client facing skills.
• Effective negotiation and conflict management skills.
• Advanced in Microsoft Office.
• Proficient in Microsoft Project.
• Knowledge of digital required.
• Knowledge of healthcare is a strong plus.
• Exhibits Integrity and Trust.
• Exhibits Self Development.
• Bachelor's degree required.
• Demonstrates progression in level of responsibility within a professional project management environment.
• Agency or digital project experience preferred.
• Experience in communications or marketing environment preferred.

Responsibilities

• Project Management: Uses a flexible approach, is an expert in at least one production channel (digital, print, or video), and understands others well enough to solve problems strategically.
• Statements of Work (SOWs): Prepares and reviews complex SOWs quickly and accurately, ensuring budgets reflect the actual work required.
• Financials: Accurately estimates project costs and manages budgets.
• Critical Thinking & Technology: Demonstrates strong critical thinking and adapts quickly to new technologies.
• Agency Processes: Champions agency processes, defines team workflows, and ensures adherence.
• Strategy: Finds creative solutions to resource and time constraints, creates and manages project plans collaboratively.
• Quality & Process Improvement: Ensures quality control, proactively identifies and implements process improvements, and suggests alternative solutions.
• Problem Solving & Conflict Resolution: Brings solutions to management, arbitrates team conflicts, and facilitates cross-team solutions.
• Resource Allocation & Communication: Leads resource allocation discussions, keeps the team informed, and manages communication plans.
• Risk Management: Actively identifies and mitigates risks related to quality, budget, and timelines.
• Tactics and Execution: Manages costs across projects, provides accurate forecasts.
• Conflict Resolution & Resource Planning: Proactively resolves conflicts and leads resource planning.
• Vendor & Production Management: Manages third-party vendors and oversees production from start to finish.
• Change Management: Handles change requests and documents scope changes.
• Team Leadership: Fosters positive relationships, mentors team members, and supports onboarding.
• Culture: Contributes to a positive team culture and environment.
• Client Relationship: Problem Solving & Communication: Confidently solves problems, manages difficult conversations, and ensures clear, timely client communication.
• Relationship Building: Engages with client procurement, builds trust and credibility, and understands client processes and priorities.
• Expectation Management: Manages expectations for both clients and internal stakeholders.
• Deliverables: Ensures all production deliverables meet client requirements.

Skills

Professional presentation

Client facing skills

Advanced Microsoft Office

Proficient in Microsoft Project

Digital knowledge

Healthcare knowledge

Integrity and trust

Self development

Progression in responsibility

Agency or digital project experience

Marketing or communications experience

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft Project

Job description

CoLab at Publicis Health is seeking a Senior Program Manager to lead multi-channel projects of large size or complexity, ensuring delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics.

The role involves overseeing SOW development, budgets, and resource planning, while guiding cross-functional teams and vendors to timely completion, risk mitigation, and process improvements.