Associate Director

VNS Health; New York (NY); On-site; USD 93,000 - 117,000; Full time

Benefits offered by this job

Referral bonus opportunities

PTO 30+ days + 9 holidays

Health insurance for you and family

Employer-matched retirement savings

Tuition reimbursement

Professional growth opportunities

Internal mobility and CEU credits

Job summary

VNS Health is seeking a seasoned manager to direct clinical and administrative operations for behavioral health programs in New York. You will oversee utilization, staff management, and program compliance while advancing evidence-based care models.

The role emphasizes collaboration with funders, licensing bodies, and internal quality teams to ensure high-quality services and financial viability.

Qualifications

• Master's Degree in a Human Service field is required.
• Licensed Social Worker or Licensed Mental Health Care Practitioner in New York State required; license preferred.
• Minimum five years of progressively responsible managerial and administrative experience in behavioral health or social services.
• Excellent oral, written and interpersonal communication skills required.

Responsibilities

• Provides clinical and administrative oversight, evaluating staff utilization and quality of patient care.
• Ensures adherence to financial, billing and documentation policies and procedures.
• Refines care models using evidence-based practices and reviews program interventions and outcomes.
• Develops new/revised systems to improve efficiency of clinical operations.
• Ensures readiness for program reviews and licensure recertification; oversees corrective action plans.
• Leads ad hoc management work groups addressing operational or clinical issues.
• Acts as liaison to funders and city agencies for BH programs and attends related meetings.
• Drives implementation of evidence-based models of care and quality initiatives.
• Monitors program performance, identifies risks, and collaborates on QA with relevant teams.
• Develops, updates, and interprets policies and procedures for assigned programs.
• Supports EMR system development and timely program reporting to funders.
• Develops and facilitates staff training programs and professional development opportunities.
• Builds relationships with community organizations and health homes; represents VNS Health on committees.
• Performs managerial duties including staff training, evaluations, and salary actions.

Skills

Leadership

Budget management

Program administration

Stakeholder engagement

Communication

Education

Master's Degree in a Human Service field

Licensed Social Worker (LMSW/LCSW) or Licensed Mental Health Care Practitioner (LMHP) in NY

Tools

Microsoft Word

Excel

Job description

Overview

Directs, plans, and implements administrative and clinical responsibilities for BHS programs. Develops creative and clinical solutions by effectively using operational and clinical information from internal and external sources, including technology and research to support strategies for implementation of evidence based care, performance improvement and financial viability. Gains sustaining commitment from stakeholders when implementing program and/or agency changes. Works under general direction.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at30 daysof paid time offand 9 companyholidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement savingfunds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, CEU credits, and advancement opportunities
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals

What You Will Do

• Provides clinical and administrative oversight, including evaluating utilization and management of staff and quality of patient care. Provides administrative and clinical direction to program management and staff, including on-site visits, case conferences, staff meetings, incident reviews etc.
• Ensures adherence of teams to all financial, billing and documentation policies and procedures.
• Refines models of care for programs, utilizing evidence-based and best practices. Utilizes clinical data and program reports to regularly review program interventions and outcomes. Leverages data to inform changes in operations, interventions and program workflows.
• Assess current systems; develops new/revised systems to ensure efficiency of clinical operations. Performs internal clinical and financial billing reviews/audits to ensure clinical fidelity and compliance with policies and procedures; takes corrective action, as necessary to address deficiencies.
• Ensures readiness for program reviews as well as licensing recertification and site visits (if applicable to program); oversees preparation of and adherence to corrective action / performance improvement plans.
• Directs and/or participates in ad hoc management work groups which address operational or clinical issues that affect individual programs or cross programs.
• Acts as liaison to funders and city agencies (e.g. OMH, DOHMH) and payors for BH programs. Attends funder/payor related program meetings as program representative along with key program leadership.
• Provides leadership in the implementation of evidenced based models of care, quality initiatives and business processes.
• Reviews program performance, monitors progress toward clinical operations objectives and identifies risks and issues to ensure effective and efficient clinical operations. Participates in Quality Assurance meetings, collaborates with BH Quality and Operations teams on project and initiates and addresses any issues. Works in collaboration with CMH Quality leadership and VNS Health Compliance department related to QA indicators and outcomes.
• Formulates, develops, updates and interprets policies and procedures for assigned programs. Ensures that clinical care to patients is provided in compliance with the regulatory requirements and VNS Health standards and procedures. Develops and monitors policies and procedures as appropriate. Makes recommendations for revisions, as needed.
• Participates in the development of BH EMR systems for assigned programs. Facilitates trainings and reviews of EMR system and ensures program reporting to funders is accurate and timely for all teams. Reviews reports and addresses issues appropriately to ensure compliance and timeliness.
• Develops, directs and facilities training programs; assists in the planning, organizing and implementation of in-house training programs to provide continuing professional development opportunities for staff. Reviews training requirements and ensures program, management and administrative staff are meeting required standards for trainings and are in compliance with all training requirements.
• Promotes positive relationships with other VNS Health services and community organizations. Networks and serves as administrative liaison to other community agencies and Health Homes, negotiating formal liaisons and organizing and scheduling consultation and education for referral sources. Represents VNS Health on committees related to mental health services in the community.
• Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate.
• Participates in special projects and performs other duties as assigned.

Qualifications

Licenses and Certifications: License and current registration to practice as a Licensed Social Worker or Licensed Mental Health Care Practitioner in New York State requiredValid New York State driver's license preferredNational Provider Identifier (NPI) number required or must be obtained upon hire. Management will provide assistance with the NPI application process. required

Education: Master's Degree in a Human Service field required

Work Experience: Minimum five years of progressively responsible managerial and administrative experience in a Behavioral Health Organization, health care setting, or social services setting requiredDemonstrated competency in program administration, budget management and community relations requiredExcellent oral, written and interpersonal communication skills requiredMinimum three years working with patients in a mental health or substance abuse environment requiredPersonal computer skills such as Microsoft Word and Excel preferred

Pay Range

USD $93,400.00 - USD $116,800.00 /Yr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.