Program Coordinator

VNS Health; New York (NY); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Generous PTO and holidays

Health insurance for you and family

Employer-matched retirement savings

Tuition reimbursement

Job summary

VNS Health is seeking a supervisor for its Behavioral Health Services program in New York. You will oversee administrative and clinical operations, ensure quality and appropriate utilization of services, and support an interdisciplinary care team.

Responsibilities include organizing triage, referrals, staff scheduling, and maintaining accurate case records, while ensuring policy compliance and reporting requirements are met.

Qualifications

• Minimum three years of experience in a community mental health setting required.
• Minimum of one-year of supervisory experience required.
• Effective oral, written and interpersonal communication skills required.
• Proficient with Microsoft Word and Excel.
• Crisis intervention experience preferred.
• Prior experience working with children and adolescents required.

Responsibilities

• Organizes program components including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to ensure adequate coverage.
• Communicates program policies and procedures to staff and ensures compliance; takes corrective action as needed.
• Oversees maintenance of updated case records and coordinates electronic communication across provider databases.
• Maintains client information and ensures care management interventions and wellness plans meet standards.
• Tracks client progress and produces detailed reports for the program.

Skills

Supervision

Interpersonal communication

Crisis intervention

Education

Master's Degree in Social Work

CANS NY certification

Tools

Microsoft Word

Excel

Job description

Overview

Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.

What We Provide

• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays - confirm days off based on employee type- see reference guide


• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability


• Employer-matched retirement saving funds


• Personal and financial wellness programs


• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care


• Generous tuition reimbursement for qualifying degrees


• Opportunities for professional growth and career advancement


• Internal mobility, CEU credits, and advancement opportunities


• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals

What You Will Do

• Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.


• Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.


• Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.


• Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed.


• Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.


• Oversees compliance of quality and performance indicators and supervises staff to achieve goals.


• Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.


• Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.


• Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.


• Ensures established program financial targets are consistently met in all categories.


• Educates and supervises team regarding client safety issues when in the field visiting with clients.


• Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.


• Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.


• Represents VNS Health on internal and/or external committees in the community when requested.


• Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.


• Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.


• Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.


• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.

Qualifications

Licenses and Certifications

• Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferred


• Child and Adolescent Needs and Strengths New York (CANS) certification. Must complete necessary training to administer the CANS NY assessment in the UAS system within 60 days of start date preferred

Education

Master's Degree in Social Work, Education or related field from an accredited college or university required

Work Experience

Minimum three years of experience in a community mental health setting required

• Minimum of one-year of supervisory experience required Effective oral, written and interpersonal communication skills required Proficient with personal computer skills including Microsoft Word and Excel required Crisis intervention experience preferred


• Prior experience in working with children and adolescents required

Pay Range

USD $70,200.00 - USD $87,700.00 /Yr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.