Senior Professional Services Manager - NGFW/SASE (Remote)

Palo Alto Networks, Inc.; Reston (VA); On-site; USD 178,000 - 245,500; Full time

Job summary

Palo Alto Networks, Inc. is looking for a Senior Professional Services Manager in Reston, Virginia, who will lead a high-performing team in the US Public Sector. This remote position offers the opportunity to drive operational excellence and build key customer relationships in the cybersecurity landscape.

The ideal candidate should have extensive experience in leading professional services teams, strong communication skills, and a foundational understanding of Internet security concepts. Compensation ranges from $178,000 to $245,500 annually.

Qualifications

• 7+ years leading and scaling teams in Professional Services or Customer Success.
• 5+ years managing technical consultants with teams of 10+ resources.
• Proven expertise in the full project lifecycle from pre-sales to closure.

Responsibilities

• Ensure service delivery exceeds customer expectations.
• Manage financial and operational aspects of the business.
• Champion AI/ML tools to optimize service delivery.

Skills

Leading Professional Services or Customer Success teams

Management of technical consultants and engineers

Managing customer escalations

Excellent communication skills

Education

Bachelor’s Degree or equivalent military experience

Tools

Professional Services Automation tools (e.g., Clarizen, Kantata)

Sales Management tools (e.g., Salesforce)

Business Intelligence tools (e.g., Tableau)

Job description

Palo Alto Networks, Inc. is looking for a Senior Professional Services Manager in Reston, Virginia, who will lead a high-performing team in the US Public Sector. This remote position offers the opportunity to drive operational excellence and build key customer relationships in the cybersecurity landscape.

The ideal candidate should have extensive experience in leading professional services teams, strong communication skills, and a foundational understanding of Internet security concepts. Compensation ranges from $178,000 to $245,500 annually.