Senior Production Support Engineer

CIBC US; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

CIBC US is seeking a Senior Production Support Engineer to manage vendor products and resolve production issues in a hybrid environment. The role emphasizes system administration, collaboration with cross-functional teams, and the implementation of best practices in a technology-driven landscape. Ideal candidates will have a strong background in computer science, excellent troubleshooting skills, and a commitment to continuous improvement. Join CIBC to contribute meaningfully to our client-oriented banking solutions.

Benefits

Medical, Dental, Vision benefits

Health Savings Account

Paid Time Off including Sick Leave, Parental Leave and Vacation

401(k) plan

Competitive total rewards package

Qualifications

• 3-5 years related experience in production support or system administration.
• Proficiency in operating systems (Linux/Windows) and scripting languages (Python, Bash).
• Strong analytical and troubleshooting skills.

Responsibilities

• Manage vendor products and ensure system integrity.
• Respond to and resolve production issues.
• Implement monitoring solutions to identify potential issues.

Skills

Analytical Thinking

Application Development

Project Management Technology

Work Collaboratively

Education

Degree/diploma in Computer Science, Engineering, or related field

Job description

Join to apply for the Senior Production Support Engineer role at CIBC US

2 days ago Be among the first 25 applicants

Join to apply for the Senior Production Support Engineer role at CIBC US

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Key Accountabilities

• System Administration: Manage and maintain vendor products, ensuring system integrity and performance
• Incident Management: Respond to and resolve production issues in a timely manner, minimizing downtime and impact on business operations
• Monitoring and Reporting: Implement monitoring solutions to proactively identify and address potential issues; generate reports on system performance and incidents
• Collaboration: Work closely with cross-functional teams, including development, QA, and operations, to ensure seamless integration and support of vendor products
• Documentation: Create and maintain comprehensive documentation for system configurations, processes, and procedures
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance system performance and support efficiency
• Training and Mentorship: Provide guidance and support to junior engineers and team members, fostering a culture of knowledge sharing and continuous learning
  
  

Knowledge And Skills

• 3-5 years of related experience OR Combination of education and experience, ideally within financial services or tech
• Ability to solve tactical problems and ensure project alignment with departmental goals
• Comprehensive knowledge of banking products, services, and industry regulations; deep understanding of current industry trends and developments; ability to lead initiatives that leverage industry knowledge to drive business improvements
• Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcamp
• Lead compliance adherence within their projects; ensure project outcomes adhere to regulatory requirements; stay informed about regulatory changes and their impact on operations; partner with Compliance and Audit teams
• Lead risk assessments, develop risk mitigation plans, and ensure compliance with risk management policies
• Leads projects or initiatives with moderate oversight; responsible for project outcomes and task delegation; makes decisions within defined parameters
• Minimum of 5 years of experience in production support or system administration, preferably with vendor products
• Proficiency in operating systems (Linux/Windows), scripting languages (Python, Bash), and database management (SQL)
• Strong analytical and troubleshooting skills with a proven ability to resolve complex technical issues
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders
• Familiar with ICE Encompass or SuperNova products preferred
  
  

Strategic Business Unit Description

US Technology, Infrastructure & Innovation (US TI&I) enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets.

Compliance Requirements/Responsibilities

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
  
  

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution
  
  

WORKING CONDITIONS

• This role operates within a hybrid office environment, 2 days onsite remaining days remote.
  
  

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000.00 - $160,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidaysand 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at CIBC US by 2x

Get notified about new Production Support Engineer jobs in Chicago, IL.

Chicago, IL $100,000.00-$120,000.00 5 days ago

Chicago, IL $110,000.00-$120,000.00 1 week ago

Chicago, IL $105,000.00-$125,000.00 1 week ago

Chicago, IL $110,000.00-$120,000.00 1 week ago

Chicago, IL $110,000.00-$140,000.00 1 week ago

Chicago, IL $200,000.00-$350,000.00 14 hours ago

Onsite Data Entry and Production Support Specialist

Alsip, IL $41,000.00-$52,000.00 4 days ago

New York, United States $200,000.00-$350,000.00 1 day ago

New York City Metropolitan Area $200,000.00-$350,000.00 15 hours ago

Chicago, IL $105,000.00-$120,000.00 2 weeks ago

New York, United States $500,000.00-$700,000.00 17 hours ago

Chicago, IL $150,000.00-$200,000.00 2 weeks ago

Chicago, IL $175,000.00-$225,000.00 1 week ago

Chicago, IL $84,950.00-$124,800.00 6 days ago

Chicago, IL $105,000.00-$165,000.00 2 weeks ago

Deerfield, IL $49,000.00-$86,000.00 6 hours ago

Salesforce Support Engineer - Techno- functional Consultant

Chicago, IL $105,000.00-$115,000.00 3 weeks ago

Chicago, IL $150,000.00-$175,000.00 1 week ago

Chicago, IL $100,000.00-$130,000.00 2 days ago

Chicago, IL $73,900.00-$108,550.00 2 weeks ago

Chicago, IL $200,000.00-$350,000.00 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.